Valerie S.
DO NOT BIY FROM THIS COMPANY
Do not order from this company! If you do please make sure you know there is NO return policy! You can not return their shoes. How difficult is it to order shoes online!!! By all means stay away! I really thought I found a shoe for my husband that would fit his orthopedic issues, I was really excited. Don't fall pray to their claims. The shoes did not fit and you can't return. SCAM!!!!!! But you can Donate! Meanwhile they've gotten @70.00 for a pair of shoes that don't fit! BEWARE. BEWARE!!!
Response from GatsbyshoesMay 3, 2024
Hi Valerie, I am writing in response to your recent feedback regarding your experience with our company and our return policy. I understand your frustration with the inability to return the shoes you purchased from us, especially when they didn't fit as expected. It's important for us to ensure that our customers are satisfied with their purchases, and I regret that we weren't able to meet your expectations in this regard. While we do have policies in place regarding returns, we always aim to be as transparent as possible about them. I apologize if there was any confusion or if this information was not clearly communicated to you prior to your purchase but we ensure that this information is accessible in the footage of every page of our website for visibility. Your feedback is incredibly valuable to us, and I apologize for any misunderstandings. Additionally, if you have any further questions or concerns, please feel free to contact us at [email protected]. We are committed to ensuring that our customers have a positive experience with our company, and we appreciate your input as we work to improve.