Richard L.
Lesson learned, run away from this company
I ordered a pair of mens shoes advertised as orthopedic and made of leather. After more than a month, the shoes arrived and were neither orthopedic or leather. I returned them at my expense after jumping through several hoops. They give you many steps to take to insure the delivery. Previous to the arrival of the shoes I started a dispute with credit card company for not receiving shoes in a timely manner. I received my refund minus the shipping. Next time I will research the seller before ordering.
Response from GatsbyshoesJun 12, 2024
Hi Richard, I'm writing to extend my sincerest apologies for the disappointment and inconvenience you experienced with your purchase. Your feedback regarding the discrepancies between the advertised product and what was received is deeply concerning, and I want to assure you that this does not reflect our standards or intentions as a company. I’d like to bring to your attention that we have accepted the chargeback that you have opened with your bank to compensate you for the inconvenience. Your feedback is invaluable to us, and we take it seriously as we strive to improve our products and services. I hope that despite this experience, you might consider giving us another chance in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]