DO NOT BUY SHOES FROM THIS COMPANY!HORRIBLE!! Feel like plastic and smells like petrol!
They are a scam, look online! Filthy people!!!
Feels like they will just fall apart!
Response from GatsbyshoesApr 28, 2024
Hi Chris,
I apologize if the quality of the shoes did not meet your expectations. We aim to provide products of the highest quality, and it's disheartening to hear that we fell short in this instance.
I assure you that we take all customer feedback seriously, and we are committed to improving our products to ensure that quality will meet our customers expectations. Thanks for bringing this into our attention and we will conduct all necessary action so that similar incidents are avoided in the future.
If there is anything else we can do to address your concerns or if you would like to discuss further options for resolution, please don't hesitate to let me know. Your satisfaction is our top priority, and we are here to assist you in any way we can.
SN
SCOTT N.
BAD, BAD, BAD, BAD PLEASE READ RETURN POLICY
This company is AWFUL!!!! Why are we forced to give one star???/ This company deserves no stars and to be shut down!!! Their shoes are worse than junk!!! I could buy better shoes at Walmart. They seem to push the idea of Orthopedic.....But there is nothing even remotely orthopedic about these junk shoes. Sadly I read all the bad reviews, only seconds after placing the order. HERE IS A BIG NOTE.... FOR ALL THE FOLKS THAT SAY THEY NEVER GOT AN ORDER EMAIL, FROM THIS COMPANY... It goes into your spam, or in my case, JUNK FOLDER....Speaks to the quality of their product. They claim that you can cancel the order before 1 hour has elapsed, but that's hard to do if you never received their confirmation email, because it goes into your JUNK folder. Upon doing research, I found out that this company is a Chinese Shill company with a very cutesy, American sounding name, that is nothing more than TEMU!!! The same company that sells Americans other CHEAP JUNK!!!!!! Now if you must order their JUNK shoes, PLEASE READ THEIR RETURN POLICY BEFORE DOING SO. This is where they really get you..... You have 30 days from receiving their junk to initiate a return....THEN....YOU ARE EXPECTED TO PAY THE RETURN SHIPPING!!!!! THEN....TO ADD INSULT TO INJURY......THEY WILL CHARGE YOU A `10% ADMINISTRATION AND RESTOCKING FEE!!!! SO NOW, YOU ARE OUT THE SHIPPING MONEY YOU SPENT TO GET THEIR JUNK.... AND THEN....MORE SHIPPING MONEY TO GET THEIR JUNK BACK TO THEM!!!!!!! ALL THE WHILE.... THERE IS MENTION OF RETURNING THEIR JUNK SHOES IN A BOX!!!! I ESPECIALLY MENTION THIS..... BECAUSE THEY SIMPLY WRAPPED ONE THIN PIECE OF BUBBLE WRAP AROUND THEIR JUNK SHOES..... AND PUT THEM IN A PLASTIC BAG TO SHIP!!!! HOWEVER.....NOW YOU ARE LEFT SCARED....THAT IF YOU DON'T GET THEM RETURNED SAFELY.... THEY WILL NOT REFUND YOU......TO SHOW HOW JUNKY THEY THINK THEIR CRAP SHOES ARE......THEY WILL GLADLY REFUND 30%, AND ALLOW YOU TO KEEP THE CRAP THAT YOU CAN'T WEAR!!!!!!! BUYER BEWARE......THIS IS A BAD COMPANY THAT SHOULD BE SHUT DOWN!!!! I HOPE FOLKS WILL PLEASE HELP SHUT THEM DOWN.
Response from GatsbyshoesApr 28, 2024
Hi Scott,
I'm truly sorry to hear about your experience with our company and the disappointment you've encountered with your recent purchase. Your feedback is incredibly important to us, and I want to assure you that we take it very seriously.
I understand your frustration regarding the difficulties with our confirmation emails and the inconvenience caused by our return policy. We strive to provide a smooth and transparent shopping experience for all our customers. I apologize for any confusion caused by our return policy and while we do ask customers to cover the return shipping costs, this was properly disclosed which is why we have the refund policy of our company in the footer of every page for easy access.
Once again, I apologize for the frustration and inconvenience you've experienced, and I appreciate your patience and understanding.
If there is anything we can do to further assist, please feel free to let me know.
KT
Kevin T C.
Zero Customer Support - Return Policy - Laughable
I Ordered shoes for a wedding and received them. One of them needs to be returned and replaced for a smaller size. I sent several emails to the support email as requested on the web site and no response. I highly recommend buying from a reputable web site or local store.
Response from GatsbyshoesJun 5, 2024
We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
KW
Kevin W.
These shoes are horrible
These shoes are horrible. Cheaply made and would not stand up for the amount of time I am on my feet each day. These are some of the worst shoes I've tried on, much less bought. They do not meet the expectations of how they are described online. I understand people may need to buy them because of the price point ( I purchased at 50% off), but it was a good reminder that you get what you pay for.
Response from GatsbyshoesJun 5, 2024
Thank you for sharing your thoughts with us, and we apologize for any inconvenience you may have experienced. Your feedback is invaluable to us, and we are committed to doing our best to address any concerns. Additionally, we want to highlight that we have processed a refund for the returned purchase to your account. If you require further assistance or have any additional concerns, please do not hesitate to contact us at [email protected]. We are here to help.
DW
DONALD W.
This company use the worst delivery…
This company use the worst delivery company. They claim they came to my house to deliver my order but they didn't have a gate code. However, we do not have a gate code to enter. They have claimed to reschedule the order but nothing. The company will not issue a refund.
Response from GatsbyshoesJun 5, 2024
We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
MS
Mark S.
They look kinda cool
They look kinda cool. But that is the only high point.
No order number.
Tracking info was late and buried in email.
Shoes smelled like petroleum, wife demanded that I put them outside to air.
Cheap vinyl type material.
Wanted to return.
Emails unanswered.
Website wants order number to return.
Do not buy, do not buy.
Response from GatsbyshoesJun 5, 2024
Hi Mark,
Thank you for taking the time to share your thoughts with us, and we sincerely apologize for any inconvenience you may have experienced. Your feedback is greatly appreciated, and we are fully dedicated to resolving any concerns you may have. Furthermore, it's important to note that we have not received any communication regarding issues with your purchase. Should you require further assistance or wish to discuss your concerns, Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
DA
.Daniel
Scam!!
This is a 100% scam. The brand will be gone soon and replaced with a similar name and resell the same rubbish. They send out the cheapest of the cheap plastic shoes. They are not what they claim to be. Tried to contact customer service who said returns will cost £40 which was just under the cost of the shoe, or you can accept 30% refund which i guess is there way of avoiding a credit card charge back.
The comments fields on their Facebook adverts are filled with fake comments and positive reviews (much like on trust pilot, there is noway you can think this product is good). I won’t buy anything advertised on Facebook ever again as they allow these type of businesses to advertise on there. Avoid at all cost.
Response from GatsbyshoesApr 28, 2024
Hi Daniel,
I'm deeply sorry to hear about your negative experience with our brand and the disappointment caused by your recent purchase. Your feedback is crucial, and I want to assure you that we take all allegations of scams very seriously, and it's distressing to hear that you feel misled by our brand. We strive to uphold the highest standards of integrity and transparency in all our operations, and I'm genuinely sorry if you feel the opposite way.
Regarding the issues with our customer service and return process, I want to apologize for any inconvenience or frustration this has caused you. We do not intend to make it difficult for customers to return products or seek refunds and for better understanding about our refund policy, we made sure that this was disclosed properly and displayed in the footer of every page of our website.
In terms of the authenticity of comments on our social media channels. We value genuine feedback from our customers, and we take steps to ensure that all reviews, whether positive or negative, are authentic and reflect the true experiences of our customers. I assure you that we do not condone the use of fake comments or reviews in any way.
Once again, I apologize for any frustration or inconvenience you've experienced. If there is anything else we can do to address your concerns or if you would like to discuss further options for resolution, please don't hesitate to let me know.
AN
AndrewPitt
Buy Gatsby shoes at your peril!
Purchased on line via the Gatsby website.I never received any confirmation by email and when the shoes arrived (far too small) there was no paperwork at all, so no order number or proof of purchase.
Having repeatedly emailed to request a return (no response) I threatened them with my credit card company. That got them to reply. If I wanted to return the shoes for a refund,I would have to post them to America at my expense. €40 - €50. That was pretty much what I had paid for them. Only after the event did I realise how many warnings there are on the internet about this company! Don’t risk it!
Response from GatsbyshoesMay 1, 2024
Hi Andrew,
Thank you for reaching out to us regarding your recent purchase on the Gatsby website. We sincerely apologize for the inconvenience and frustration you may have experienced throughout this process.
We understand your concerns regarding the lack of confirmation email, the sizing issue with the shoes, and the absence of paperwork upon delivery.
We would like to inform you that our order confirmation is sent systematically and if you did not receive this information, we highly recommend checking your spam or other folder as your email domain may have tagged it differently. We have been practicing paperless ever since we started in the marketing industry. In terms of the sizing, we can always replace the shoes and get you the correct size that would fit perfectly.
We apologize for any delay in our response and any inconvenience it may have caused. Your feedback is invaluable in helping us improve our customer service standards, and we are committed to addressing this issue internally to ensure a more timely and effective response to our customers' inquiries.
Thank you for bringing this matter to our attention. If there is anything we can do to further assist, please feel free to let me know.
