i ordered black and,brown shoes, when i received i could not breath it, i left out side for 3 days still same toxic chemical smells from shoes.i returned it, i had extra pay $12.99 plus postage.
jae
Response from GatsbyshoesApr 26, 2024
Hi Jae,
Thank you for reaching out and sharing your experience with us. I'm truly sorry to hear that the shoes you received had such a strong chemical smell, despite your efforts to air them out. Your comfort and satisfaction are of utmost importance to us, and I apologize for any inconvenience this may have caused.
Please know that we take product quality and customer feedback seriously. We'll be investigating this matter further to ensure that it doesn't happen again in the future. Additionally, I understand your frustration regarding the extra cost incurred for returning the shoes. This information has already been provided upon your request to return the shoes via our refund policy. Lastly, we have recently implemented a better solution, by partnering with Redo to allow customers based in the US to pay $2.98 at the time of placing their order for hassle-free returns on the order with the cost of returns covered, as well as implementing a more robust automated return system.
Once again, I apologize for the inconvenience caused and appreciate your patience and understanding in this matter. Should you have any further concerns or require assistance, please don't hesitate to reach out.
IG
Ian G.
Sole came off on 2nd time of wearing…
Sole came off on 2nd time of wearing and they will not refund!
Response from GatsbyshoesApr 26, 2024
Hi Ian,
I'm truly sorry to hear about the issue you encountered with the shoes you purchased from us. It's deeply concerning that the sole came off after only the second time of wearing them, and I understand your frustration. Please know that our goal is to provide our customers with high-quality products, and it's disappointing to hear that this was not your experience. We have exhausted our resources to find a better solution regarding your concern and even made enhancements in our policy by extending the window for return or refund for sole issues up to 60 days from the delivery date. Unfortunately, your situation was somehow beyond our coverage and we apologize for this inconvenience that has caused you.
We are looking forward to doing business with you in the future and encourage you to let us know any issues encountered on the products within the time frame to sort things out accordingly.
If there is anything we can do to further assist, please feel free to let me know.
SS
Sangram Singh P.
Very poor quality for the price they…
Very poor quality for the price they are charging. Never again . Wore 2/3 days and sole of both shoes coming off . Rip off done
Response from GatsbyshoesApr 27, 2024
Hi Sangram,
Thank you for reaching out to us and bringing this matter to our attention. I'm truly sorry to hear about the quality issues you've experienced with your recent purchase. Your satisfaction is our top priority, and it's disheartening to learn that we have fallen short of your expectations and I completely understand your frustration and disappointment with the quality of the product, especially considering the price you paid. Please accept my sincere apologies for any inconvenience this has caused you.
I want to assure you that we take your feedback very seriously. We will inform our fulfillment team regarding this matter to determine the root cause of the issue and take corrective actions to prevent this from happening again in the future.
If there is anything we can do to further assist, please feel free to let me know.
DS
Debbie S.
Scam artists!!
Scam artists!!! Purchased wide shoes but received shoes labeled as AB. This is considered to be narrow in the US. Contacted them to get the correct size sent out. We were told these were wide. No they are not. We were told we had 2 options:
pay for return shipping or keep them for a discount. What??? This is an error on there part. Why should we pay the shipping to correct their error. DO NOT BUY THESE!!
3 months later... While I appreciate the company reaching out to rectify the situation, I feel it's a bit late for that. If this could have been corrected with the proper size, that should have been immediately offered when we reached out right after receiving the shoes. Instead we were offered to pay for own return shipping to return wrong sized shoes or a discount for keeping wring sized shoes. Neither were acceptable.
Response from GatsbyshoesJun 5, 2024
Thank you for bringing this matter to our attention. We apologize for the inconvenience. We would like to inform you that we have previously reached out to you regarding the return process; however, we have not received any response. Please let us know if you require further assistance or have any questions. Please do not hesitate to contact us at [email protected].
BS
BJ S.
Gatsby is a total scam
Gatsby is a total scam. The shoes themselves come directly from china 2-3 weeks to the U.S. Then I was sent the wrong size. I emailed support and did give me three options all penalizing me:
1) return it to them however I would have to be responsible for the return shipping.
2) Keep the shoes and they will refund me only 30% of total cost.
3) Get lost and deal with the wrong size shoes.
Zero initiative on accepting any liabilities or faults for sending the wrong size shoes.
Response from GatsbyshoesJun 5, 2024
We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].
RC
Robin C.
Wow are these bad.
Wow are these bad.
I received these shoes and the trim on the sole is not done correctly and they are super uncomfortable and have zero support for my foot. The materials feel and look very cheap. The toe box will get a dent and that dent will be permanent and create a crease that cannot be taken out. I was provided the option to return them at my expense for shipping but i took the 30% refund they offered. Should have sent them back and cut my losses.
Response from GatsbyshoesApr 27, 2024
Hi Robin,
Thank you for reaching out to us and sharing your feedback regarding your recent shoe purchase. I'm sincerely sorry to hear about the issues you've encountered with the quality and comfort of the shoes. Your satisfaction is of the utmost importance to us, and it's disheartening to learn that we have not met your expectations.
Your feedback regarding the materials and construction of the shoes is invaluable, and I assure you that we will take immediate steps to address these concerns with our manufacturing team.
I appreciate your honesty in sharing your decision to accept the 30% refund offered instead of returning the shoes at your expense. While I'm glad that we were able to provide some form of resolution, I regret that it did not fully meet your expectations. Your feedback will be taken into consideration as we review our policies and procedures to ensure that they align with our commitment to customer satisfaction.
If there is anything else we can do to address your concerns or if you would like to discuss further options for resolution, please don't hesitate to let me know. Your satisfaction is our top priority, and we are here to assist you in any way we can.
SR
Seth R.
Dissapointed
They look good. Not leather. Not comfortable at all.
Response from GatsbyshoesApr 29, 2024
Hi Seth,
Thanks for your prompt feedback on the shoes. I'm glad to hear that they meet your expectations in terms of appearance. However, I'm sorry to learn that they're not as comfortable as you had hoped. Your comfort is important to us and we appreciate your honest feedback. After reviewing the information you have provided, I was able to figure out that we did not receive communication for any issues on the product upon receiving the order. This will help us understand how we can improve our products to suit your needs.
If there is anything else we can do to address your concerns or if you would like to discuss further options for resolution, please don't hesitate to let me know. You can send us an email at [email protected]. Your satisfaction is our top priority, and we are here to assist you in any way we can.
SS
Steve S.
Terrible with a capital T
BAD, BAD, BAD, BAD PLEASE READ RETURN POLICY
This company is AWFUL!!!! Why are we forced to give one star???/ This company deserves no stars and to be shut down!!! Their shoes are worse than junk!!! I could buy better shoes at Walmart. They seem to push the idea of Orthopedic.....But there is nothing even remotely orthopedic about these junk shoes. Sadly I read all the bad reviews, only seconds after placing the order. HERE IS A BIG NOTE.... FOR ALL THE FOLKS THAT SAY THEY NEVER GOT AN ORDER EMAIL, FROM THIS COMPANY... It goes into your spam, or in my case, JUNK FOLDER....Speaks to the quality of their product. They claim that you can cancel the order before 1 hour has elapsed, but that's hard to do if you never received their confirmation email, because it goes into your JUNK folder. Upon doing research, I found out that this company is a Chinese Shill company with a very cutesy, American sounding name, that is nothing more than TEMU!!! The same company that sells Americans other CHEAP JUNK!!!!!! Now if you must order their JUNK shoes, PLEASE READ THEIR RETURN POLICY BEFORE DOING SO. This is where they really get you..... You have 30 days from receiving their junk to initiate a return....THEN....YOU ARE EXPECTED TO PAY THE RETURN SHIPPING!!!!! THEN....TO ADD INSULT TO INJURY......THEY WILL CHARGE YOU A `10% ADMINISTRATION AND RESTOCKING FEE!!!! SO NOW, YOU ARE OUT THE SHIPPING MONEY YOU SPENT TO GET THEIR JUNK.... AND THEN....MORE SHIPPING MONEY TO GET THEIR JUNK BACK TO THEM!!!!!!! ALL THE WHILE.... THERE IS MENTION OF RETURNING THEIR JUNK SHOES IN A BOX!!!! I ESPECIALLY MENTION THIS..... BECAUSE THEY SIMPLY WRAPPED ONE THIN PIECE OF BUBBLE WRAP AROUND THEIR JUNK SHOES..... AND PUT THEM IN A PLASTIC BAG TO SHIP!!!! HOWEVER.....NOW YOU ARE LEFT SCARED....THAT IF YOU DON'T GET THEM RETURNED SAFELY.... THEY WILL NOT REFUND YOU......TO SHOW HOW JUNKY THEY THINK THEIR CRAP SHOES ARE......THEY WILL GLADLY REFUND 30%, AND ALLOW YOU TO KEEP THE CRAP THAT YOU CAN'T WEAR!!!!!!! BUYER BEWARE......THIS IS A BAD COMPANY THAT SHOULD BE SHUT DOWN!!!! I HOPE FOLKS WILL PLEASE HELP SHUT THEM DOWN.
Response from GatsbyshoesApr 28, 2024
Hi Steve,
I'm truly sorry to hear about your experience with our company and the disappointment you've encountered with your recent purchase. Your feedback is incredibly important to us, and I want to assure you that we take it very seriously.
I understand your frustration regarding the difficulties with our confirmation emails and the inconvenience caused by our return policy. We strive to provide a smooth and transparent shopping experience for all our customers. I apologize for any confusion caused by our return policy and while we do ask customers to cover the return shipping costs, this was properly disclosed which is why we have the refund policy of our company in the footer of every page for easy access.
Once again, I apologize for the frustration and inconvenience you've experienced, and I appreciate your patience and understanding.
If there is anything we can do to further assist, please feel free to let me know.
