GatsbyshoesReviews of gatsbyshoes.co

Response from GatsbyshoesJun 5, 2024

We apologize for any inconvenience you may have encountered. We have reached out regarding your order to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].

Response from GatsbyshoesJun 5, 2024

We apologize for any inconvenience you may have encountered. We have reached out regarding your order to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].

Response from GatsbyshoesApr 25, 2024

Hi John, After reviewing your feedback at Trustpilot, we would like to sincerely apologize for the inconvenience you've encountered throughout this process. We're glad to hear that you did receive a refund, although with some deductions. However, we deeply regret that you had to endure such a complex journey to reach this resolution. Your feedback regarding our customer service procedures and communication is invaluable to us and we will use it to make necessary improvements to prevent similar issues in the future. If there is anything we can do to further assist, please feel free to let me know.

Response from GatsbyshoesJun 5, 2024

Thank you for providing this information, and we sincerely apologize for any inconvenience caused. Upon thorough review of your order, it appears that we have been actively engaged in resolving this matter with you. However, we have yet to receive proper communication from your end to address your concern effectively. Please feel free to reach out to us with any further details or queries so that we can assist you promptly. Please do not hesitate to contact us at [email protected].

Response from GatsbyshoesJun 5, 2024

We apologize for any inconvenience you may have encountered. We have reached out regarding your order to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].

Response from GatsbyshoesApr 25, 2024

Hi Ian, Thank you for sharing your recent experience with Gatsby via Trustpilot. We are truly sorry to hear about the inconvenience you encountered with our return process. We understand that our return policy didn't meet your expectations, and we apologize for any inconvenience caused. We aim to provide a hassle-free experience for our customers, and to be upfront regarding our policy, we did manage to have this information displayed in the footer of every page for easy access. Your feedback is invaluable to us, and we will use it to reassess our return procedures and make necessary improvements to ensure a smoother and more customer-friendly process in the future. If there is anything we can do to further assist, please feel free to let me know.

Response from GatsbyshoesApr 26, 2024

Hi Jennifer, Thank you for sharing your recent experience with Gatsby via Trustpilot. We are truly sorry to hear about your negative experience you encountered with our return process and the product which did not meet your expectations. We have recently made some changes to our return policy and while the return shipping is still not covered as standard, we have partnered with Redo to allow customers based in the US to pay $2.98 for hassle-free returns on their order with the cost of shipping covered, as well as implementing a more robust automated return system. We aim to provide a hassle-free experience for our customers, and to be upfront regarding our policy, we do have this information displayed in the footer of every page for easy access. We recommend reading the return and refund policy not just on our store, but on every site you visit whenever you are shopping online to avoid this miscommunication in the future. I hope this clarifies everything and I appreciate your understanding. If there is anything we can do to further assist, please feel free to let me know.

Response from GatsbyshoesJun 5, 2024

We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].