GatsbyshoesReviews of gatsbyshoes.co

Bought a couple pair to occasionally use at work. Happy with the shipping and looks of the shoes but the quality seemed to be lacking for the price. Wore one of the pairs maybe ten times and the shoe came completely unglued from the sole. Contacted customer service to which I received a prompt and polite response telling me I bought them more than 6 months ago so they would not replace. Not mad about that just disappointed they lasted less than a year with less than ten uses. Buyer beware these are over priced and under quality shoes.

Quick response time. No resolution though. Still don’t have the product and there has been no update on it for 2 weeks.

On June 22, 2025 I requested an address to ship defective shoes back to your company at NO COST TO YOU, as the shoes were not wearable (less than 8 months of infrequent wear and the soles started to come off from the heel). Your customer rep Angeline, reached back out to me and asked to supply: Order Number, Photo of the damaged shoes, Photo of the tongue showing size, which I provided. I have not heard back from Angeline or anyone at Gatsby, it's been over 2 weeks, I still have the shoes I can't wear, and I don't have a shipping address to ship the shoes back to you for you to assess and perhaps make them better for future production. I just need an address to ship them back to you or an email indicating what options I have as a customer (if any). If no options, just say so, so I can put this issue to rest and move on.

The shoes look great and seemed great for over 6 months and then the sole came off the front of my son's shoe. If they came from a cheap store I wouldn't be surprised, but I was expecting more from these shoes. I reached out to customer service and they didn't offer a replacement of his shoes, they offered me 30% off another pair. Sadly, these shoes were so disappointing to me that we won't be ordering any more.

The material, while soft, is very thin and not durable. Even putting them on I hear the stitching ripping. Size wise they run a little narrow. I wear them 4 days a week to work, and have been wearing them about 5 weeks now. With every step the right shoe squeaks LOUDLY, like there is already a small hole in the sole. Two holes! One in the heel and one under the ball of my foot. You get what you pay for.

NOT HAPPY. I have no idea where my order is! No notification of a tracking number, no estimated delivery date. Totally missed the date I needed the shoes for a wedding. WHERE IS MY ORDER.

Shoes looks good. More expensive than others with same exact shoes. They feel cheaply made. I should've just buy those from Amazon. I even bought an expensive insoles to try to make it more comfortable. But these hurts your feet on more than 10 min walk. I will never buy from them again for shoes that costed me $85 after shipping and tax and even after a coupon code.

So at this point it's been 18 days that my order has been in transit. Customer service notification says 7-15 days depending on certain factors. I still have not received my order. I will definitely write an updated review when and if my order arrives in time for the event I ordered them for. For now I say "Buyer beware"