Shoes look cheap and plastic up close but ok from far away. Unfortunately the bottom rubber sole fell off after a few wears. The sole is cheaply glued to the shoe.
Poorly made. Don't waste your money.
Response from GatsbyshoesNov 21, 2024
Hi Ghalib
We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Our records also show that you have not reached out to us regarding the issues where we could have assisted you with available options.
Should you require further assistance or have additional concerns, please do not hesitate to contact us at [[email protected]](mailto:[email protected])
DA
Datenimperator
Poor quality, ignorant service
Ordered shoes in two different variants, because I assumed this would come from a german merchant (website and imprint is german) Actually stuff comes straight from China. Unpleasant chemical smell, very thin fake leather, everything calls "poor quality". Vastly different from the pictures on the site. When I asked for a refund, I was told I had to return it to the US which costs me ~50EUR. Plus addition 10% "restocking fee". So, no acceptable refund policy.
BEWARE, do not buy here.
Response from GatsbyshoesNov 11, 2024
Hi Datenimperator,
I apologize for any oversight regarding the return process. Please note that we take customer concerns seriously and appreciate your insights on the refund policy.
We know that the origin of our products is important to many of our customers, and we want to be open about how we make them.
Although we're an American company headquartered at New York USA, we've chosen to manufacture our products in China. This helps us keep costs down while still delivering the quality you expect. We want to reassure you that our commitment to high-quality standards is unwavering, no matter where our products are made.
Our policy is prominently displayed in every footage of our website including the information about the restocking fee. We encourage all our customers to review the policy before making a purchase to be upfront about this to avoid any surprises during the return process.
We appreciate your understanding and thank you for being a valued customer of Gatsby Shoes. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]
GW
Gregory W.
For a shoe company that uses Made In…
For a shoe company that uses Made In America; beware. Poor quality and will not get your money back when requesting a refund. I even spent 10 dollars to return the product. This company does not stand behind or “your money back if not satisfied.”
“BUYER BEWARE”
Response from GatsbyshoesNov 27, 2024
Hi Gregory,
We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Our records also show that you have not reached out to us regarding the issues where we could have assisted you with available options.
Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]
EC
Eric C.
Junk
Junk - DO NOT BUY - 4 Things To KNOW
1. SAME SHOES SOLD ON TEMU FOR 1/3 OF THE PRICE: Seriously. If you expect to get quality items from TEMU, then just buy them there.
2. QUALITY: In short...junk. Not real leather, think rented tuxedo shoes but worse.
3. ONLINE REPUTATION: Terrible. Not just on Google. BBB rating is 1 out of 5 and BBB has a CURRENT ALERT FOR THIS BUSINESS.
4. CUSTOMER SERVICE: I was shipped two pairs of the same shoe, when I ordered two different styles. Was required to take actual photos to prove this point. (how is this my fault/problem?) Return process is intentionally convoluted and cumbersome, and will cost you additional money to send back. "Eva - Senior Manager at Gatsby Shoes" is rude, unprofessional and not remotely interested in ensuring a pleasant customer experience.
Save your hard earned money, save yourself endless frustration, and save yourself disappointment.
DO NOT BUY
Response from GatsbyshoesNov 11, 2024
Hi Eric,
Thank you for sharing your feedback. We're sorry to hear that your experience with our product did not meet expectations. We take customer concerns seriously and appreciate your insights on pricing, quality, and reputation.
Regarding the pricing, we understand that there are other platforms where similar items may be available at a lower cost, and we strive to offer competitive prices while ensuring product quality. We will review your comments on the material and overall quality to better understand areas for improvement.
As for our online reputation, we are continuously working to address any customer concerns and improve our services. We appreciate you bringing this to our attention and are committed to making any necessary improvements.
I also want to apologize for any misunderstanding during your interaction with our customer support. Please note that we are just following our standard operating procedure for returns to have a swift process.
Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]
JL
Jim L.
Stay away!
The shoes were poor quality and did not fit. I returned them, having paid their fair friendly return service fee, I expected prompt and friendly service. It was anything but. It's been over 6+ weeks while they "inspect" my return in a mythical "warehouse". They are going to tell me it was all spelled out in their terms. BS. Commerce in the USA is governed by the terms of the Uniform Commercial Code Part II - not their unilateral one-sided terms. Feels like this is a front for a Chinese manufacturer. Bad shoes. Worse service. Stay away!!
I see Gatsby's recent reply. It is the epitome of disingenuousness. The shoes were sent back in September and now almost 3 months later, they are still being "inspected". This company does not deserve your business. The complaints about them at BBB are in the hundreds. They have violated the Uniform Commercial Code. Stay away!!!!!!!
Response from GatsbyshoesNov 27, 2024
Hi Jim,
We sincerely apologize for the inconvenience caused, and we understand your feedback regarding your experience. Please know that this is not what we are aiming for.
Our records show that you have already opened a chargeback, which limits our ability to process the refund through our standard channel. We will be responding to the chargeback so we can sort things out for you. Should you have any questions or need further assistance, please don’t hesitate to reach out at [email protected].
CO
Coney
Don’t buy these shoes!!
Don’t buy these shoes!!! Their soles separate from the shoe within weeks of purchase and customer service does not care about making things right. By far a horrible product and even worse customer service.
Response from GatsbyshoesNov 15, 2024
Hi David,
Thank you for sharing your experience. I’m sorry to hear about the issues you've encountered with the shoes and customer service.
Regarding our return policy, we regret any confusion or inconvenience caused by its terms. Our aim is to provide a fair return process for our customers, and this is the reason we have made sure that this information is properly disclosed and displayed in the footer of every page of our website for transparency.
Unfortunately, upon reviewing our records, the shoes are beyond the timeframe which in this case, our policy remains in effect. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]
SA
Sean A.
Gatsby Oxford Dress Shoes Review
Gatsby Oxford Dress Shoes Review
I purchased the Gatsby Oxford dress shoes with high expectations, primarily due to the allure of comfort, which is crucial given my ongoing foot issues. Initially, the shoes did not disappoint; they arrived with Dr. Scholl’s inserts, a thoughtful addition that seemed promising, though it was surprising for a product billed as high-quality. The shoes felt more like insulated, cushioned sneakers than traditional dress shoes, which was a welcome relief.
However, within four months, the quality took a dramatic downturn. The heel began to separate from the sole, rendering the shoes unstable and unusable. This deterioration was disappointing, especially given the initial comfort and positive first impression. Understanding that their warranty policy only covers returns for 30 days, I reached out to the company—not to demand a refund, but to express my concerns as a customer who values quality and durability. I hoped for a sincere response that reflected some accountability or interest in product improvement.
Instead, I received a dismissive offer of 30% off a new pair, which felt more like an attempt at a quick sale than a genuine attempt to remedy the situation. At nearly $50, I am understandably reluctant to invest in a second pair of shoes when the first pair fell apart so soon. Not only did the company neglect to ask for additional details or photos, but they also overlooked an opportunity to show concern for customer satisfaction. Their handling of my feedback suggests a lack of commitment to quality and durability.
Based on my experience, I cannot recommend these shoes. If you value a product that lasts, it would be wise to look elsewhere, as these may not provide the reliability or long-term comfort that quality footwear should.
Response from GatsbyshoesNov 4, 2024
Hi Sean,
I sincerely apologize for the inconvenience this has caused. I understand how frustrating it can be when shoes show signs of wear over time. This isn’t the experience we want for our customers.
Unfortunately, our records indicate that the shoes are beyond the replacement timeframe. An alternative solution that we can recommend is taking the shoes to a local cobbler who can assess and repair the damage.
Thanks for your understanding. For other questions or concerns, please don't hesitate to contact us!
HC
Harley C.
They are cheap and poor quality
They are cheap and poor quality. Mine are falling apart after less than three months. I contacted customer service and all they offered was 30% off my next pair. I'm never shopping with them again
Response from GatsbyshoesOct 29, 2024
Hi Harley,
We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Our records also show that you have not reached out to us regarding the issues where we could have assisted you with available options.
Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]
