Lawrence K.
Shoes are very low quality
Shoes are very low quality. Definitely not real leather. The interior material is frayed and was never cut short against the inside of the shoe. One shoe is very uncomfortable because of all the folded over fabric. There is a weird hump in the middle of the shoe where the soul of the foot is. I attempted to wear for one night out to see if they would be worn in, but over the night they got worse. Couldn't wait to take them off. I'd have excused that for real leather or a sturdy shoe, but there are already white crease lines in the fake leather.
Response from GatsbyshoesJan 18, 2025
Hi Lawrence, Thank you for sharing your feedback, and I sincerely apologize for not meeting your expectations. Your satisfaction is our top priority, and I deeply regret that we have fallen short in this instance. I completely understand your frustration and disappointment regarding the quality of the product. However, our records indicate that we have not received any contact through our standard support channel, where we could have provided you with the best possible solution for the issue. Should you require further assistance or have any additional concerns, please do not hesitate to reach out to us at [email protected]. We’re here to help and will do our best to address your concerns promptly.