GatsbyshoesReviews of gatsbyshoes.co

Response from GatsbyshoesAug 2, 2025

Hi Austin, We've decided to have the dispute resolved in your favor and we've taken the loss due to the courier's failure to deliver your package. We're truly sorry for the inconvenience this has caused you. If you have a moment, we would greatly appreciate it if you could share your updated thoughts on Trustpilot. Your feedback helps us continue to improve and provide the best service possible. – The Gatsby Shoes Team

Response from GatsbyshoesJun 10, 2025

Hi Fasil, I'm sorry to hear that the shoes received does not fit you. Upon reviewing our interaction with you, I can confirm that we fulfilled your order in accordance with the item you selected on our website. If you could check the order confirmation, it clearly shows that one of the pairs selected is size 6. Regrettably, we did not receive any request to change the shoes in question. I apologize for any oversight regarding this matter. Kindly check your email inbox or spam folder as we have reached out to directly provide further assistance. We look forward to your response. -The GatsbyShoes Team

Response from GatsbyshoesJun 10, 2025

Hi John, We sincerely apologize for the inconvenience caused and that the size received was not as expected. We did reach out for more information but didn’t receive a response, which limits our ability to assist further. We truly appreciate your feedback and look forward to your response. -The GatsbyShoes Team

Response from GatsbyshoesJun 5, 2025

Hi E, We apologize for any inconvenience you may have encountered about your order. We have reached out via Trustpilot regarding your order information to provide further assistance, but unfortunately, we have not received a response. For us to assist you with the order status, please contact us at [email protected]

Response from GatsbyshoesJun 18, 2025

Hi Donna, We're truly sorry for knowing that you have not received the package. We confirmed that the refund has been successfully processed in accordance with your request. If you have a moment, we would greatly appreciate it if you could share your updated thoughts on Trustpilot. Your feedback helps us continue to improve and provide the best service possible. - The GatsbyShoes Team

Response from GatsbyshoesJun 19, 2025

Hi Gary, We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Our records show that our logistics partner successfully delivered the package to you on June 3, 2025. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] - The GatsbyShoes Team

Response from GatsbyshoesJun 4, 2025

Hi Duncan, I apologize for any confusion this may have caused. Based on our previous interaction, our representative offered two options due to the return limitations in your area, which could result in higher return costs. As a result, the alternative option provided was to keep the shoes and receive a 30% refund from the original purchase amount. We would also like to highlight that we did not receive any refusal of this offer, and you proceeded with the 30% refund accordingly. Once again, I sincerely apologize for the inconvenience you've experienced. Please know that we have consistently made every effort to proactively assist you throughout the process. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]

Response from GatsbyshoesJun 19, 2025

Hi James, We're sorry about the long wait time for your delivery. We've fulfilled your order in accordance with our shipping guidelines. However, the courier sets the delivery timeline, and any delays that occur while the package is in their possession are, unfortunately, beyond our control. Once again, we sincerely apologize for any inconvenience this has caused. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team