Over 250,000 happy customers!
Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 562 reviews with 1 star · Clear filters
Peter
Angeline was very nice, but the link to start return does not work. I need to return item GTSBY413920 please see that you enable the link.
Response from GatsbyshoesJul 9, 2025
Hi Peter, We received your acknowledgement that your return has been completed. If you have a moment, we would greatly appreciate it if you could share your updated thoughts on Trustpilot. Your feedback helps us continue to improve and provide the best service possible. – The Gatsby Shoes Team
Tim G.
It's been 2 weeks and my order has not been shipped and no notification of when it might ship.
Response from GatsbyshoesJul 10, 2025
Hi Tim, We apologize for any delay in your order. Our records show that the order was marked delivered. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team
Tehneile T.
DO NOT PURCHASE FROM THIS COMPANY!!! I purchased a men’s US size 12 shoe and what came was properly labeled however corresponds with a size 10 US men’s shoe. After reaching out my option given was to return the shoe at a $25 fee stating they do not refund shipping and take 10% off any refunds for any reasons. The fact that I’m not returning simply because I do not like the style but there is a major discrepancy in their China distributors sizing should warrant a full refund for return of misrepresented products. I will be taking the loss on this one as I don’t want to fund this rip off of a company any more than I already have.
Response from GatsbyshoesJul 8, 2025
Hi Tehneile, We apologize for any inconvenience you may have encountered with the sizing. We have reached out provide further assistance and to make things right, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team
Timothy J.
This is a very poorly constructed shoe. There isn’t support in the arch, feels like walking in sandals, and there exterior feels like cheap plastic. My feet were hot in the shoes after having them on for 5 minutes. It is a cheap China made product.
Response from GatsbyshoesJun 23, 2025
Hi Timothy, We apologize that our product did not meet your expectations. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team
Brian B.
Still have not received my order that was placed and paid for weeks ago. UniUni is an incompetent company. They have failed many deliveries previously to my home.
Response from GatsbyshoesJun 28, 2025
Hi Brian, We're sorry that you haven't received your order on time. Our records show that we've arranged a reshipment which was marked delivered on June 26, 2025. If you have a moment, we would greatly appreciate it if you could share your updated thoughts on Trustpilot. Your feedback helps us continue to improve and provide the best service possible. Thank you for trusting us. Let us know if there's anything else we can assist you with! -The GatsbyShoes Team
Ketan
Do not buy these shoes. They are advertised as orthopaedic and good for your back, high quality etc. These shoes are a big scam, they arrived and are the cheapest quality I could imagine. No support from the sole whatsoever. The smell opening the shoes was horrendous and they had to live in the garage for about 6 months before I would bring them inside.
Response from GatsbyshoesJun 16, 2025
Hi Ketan, We're truly sorry to hear about your unwanted experience with the product. This is completely not what we were aiming for our customers. Unfortunately, we haven't received any inquiry about the issue you've encountered, which led us to believe that you were satisfied with your purchase back in March 2024. -The GatsbyShoes Team
Mark K.
Sent message about shoe soles falling off. No response then asking if I had my concerns resolved. No one contacted me. Poor customer service and worse product quality. 6-16-2025 Got an email from gatsby offering to replace my defective shoes after I was told they would not. Good on them. Makes me hold them in a better light.
Response from GatsbyshoesJul 30, 2025
Hi Mark, We’re truly sorry for the issue you’ve encountered with the shoes. As promised, we arranged a replacement, and according to our records, it has already been successfully delivered to you. If you have a moment, we would greatly appreciate it if you could share your updated thoughts on Trustpilot. Your feedback helps us continue to improve and provide the best service possible. Thank you for trusting us. Let us know if there's anything else we can assist you with! -The Gatsbyshoes Team
patricia D.
I feel that people make mistakes and the integrity is still in the product and customer, to get a break. And not loose the purchases price because of aa time limit. . You still sell the same non used item. I was waiting to see if this request for an exchange would happen before i reorder. Sadly customer service did not come through.
Response from GatsbyshoesJun 18, 2025
Hi Patricia, We received your request and regret to inform you that it falls outside our exchange window. For clarity, your order was marked as delivered on February 5, 2025, and you reached out to us on June 6, 2025 which is beyond the timeframe allowed for exchanges. We completely understand that life can get busy, and we genuinely empathize with situations that may cause the delay of you contact. However, given the length of time that has passed, we are unable to proceed with an exchange under our current policy. -The GatsbyShoes Team
