Gatsbyshoes Reviews | Read Customer Reviews of gatsbyshoes.co

Gatsbyshoes Reviews | Read Customer Reviews of gatsbyshoes.co

Gatsbyshoes reviews

Showing 562 reviews with 1 star · Clear filters

Dale L.
Jul 24, 2025
The shoes are poorly made the material…
The shoes are poorly made the material is cheap they charge you when you buy the shoes for the opportunity to even return them and then when you try to return them, they give you the runaround and charge you a 10% restocking fee. They are so poorly made that they should be ashamed even to sell them for $2.99. Any reviews that say they are great our lies! when I opened them up, I was hoping to have a nice pair of shoes for the $99 price tag what I got was two pieces of leather that weren’t even stitched together. They look like a cheap pair of Chinese dollar $.99 shoes what a joke they are. gatsby has asked for more details and have asked for this review to be taken down. Ok the workmanship is poor at best. The back and sides of the shoes have two pieces of poor quality leather that are not even glued, stitched together they are not finished to be round at the heal they are kind of square at the heal and the pieces of leather are not together but separated and thread is hanging from all the stitching around the entire shoe. Some of the perforations on the shoe are not completely punched though and you have to use a punch to complete the hole. I wish you could post pictures on this review I’m sure they don’t let you or people see just how terrible the shoes are.
Response from GatsbyshoesJul 29, 2025
Hi Dale, Thanks for sharing your honest feedback and we apologize for not meeting your expectations. After further review, we've found out that we never fail in providing you assistance in terms of the return process. We also want to emphasize that our policies are prominently displayed on our website at https://gatsbyshoes.co/pages/refund-policy, and we encourage all customers to review them thoroughly before making a purchase. This ensures clarity and transparency regarding procedures in the event of any issues with your order. We strive to provide a seamless shopping experience, and understanding our policies beforehand can help mitigate any misunderstandings. -The GatsbyShoes Team
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Aaron
Jul 18, 2025
Drop Shipping Nightmare!
This turned out to be another drop shipping nightmare. You're forced to used the shop app, an app I had never used before. The auto filled address left out my apt number and I didn't catch it right away. After I did, and contacted Gatsby, there told me I'd have to get in touch with the shipper. The 1st email they gave me didn't work and the 2nd one sent but I haven't heard anything back yet. It is now the 18th and my package was supposed to be delivered on the 14th. Now I'm wondering if I'll even get my money back. Do youself a favor. Don't buy from these drop shipping companies. It's always more headache than it's worth.
Response from GatsbyshoesAug 25, 2025
Hi Aaron, Our team confirmed that the refund was processed to address the issue and we can see that it has already been credited to your account. If you have a moment, we would greatly appreciate it if you could share your updated thoughts on Trustpilot. Your feedback helps us continue to improve and provide the best service possible. -The GatsbyShoes Team
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Matthew R.
Jul 16, 2025
Read Reviews and Do not buy
I wish I had the same experience as some. I've worn the shoes for 3 days ans I have to say the worst pair of shoes I have ever owned. I purchased their Gel insert for added comfort and again horrible. I work on Marble and Tile floors most of the day. When you walk on brand new shoes. You should not feel every pebble, cracks in the sidewalk, and rhe exact variance of a floor. I contacted Gatsby to refund the second pair I haven't worn and I am told there is a 10% restocking fee and return shipping. I have shared this experience with a dozen of my colleagues as they were wanting to buy a pair based on the advertisements on Facebook and Instagram. When I tell them what I have been dealing with they chuckle and Thank me for saving them the same aggrevation. Read all conditions as you will end up owning or having to pay fees for these horrible products.. I will wear my old shoes from Belvedere with new insoles rather than put my feet through these trash heaps..
Response from GatsbyshoesJul 30, 2025
Hi Matthew, We're truly sorry about your experience. This is not the service we aim to provide our customers. After further review, we've confirmed that we've processed your refund. We would like to emphasize that our policies are prominently displayed on our website at https://gatsbyshoes.co/pages/refund-policy, and we encourage all customers to review them thoroughly before making a purchase. This ensures clarity and transparency regarding procedures in the event of any issues with your order. We strive to provide a seamless shopping experience, and understanding our policies beforehand can help mitigate any misunderstandings. We apologize for any oversight regarding this matter. -The GatsbyShoes Team
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RSchum
Jul 16, 2025
I have ordered your shoes
I have ordered your shoes, but I have received no updates. I have no means of tracking my order. You have received your money for the item that I ordered. I would like to know where my order is in the process of being delivered to me.
Response from GatsbyshoesJul 21, 2025
Hi RSchum, We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team
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LYNN
Jul 16, 2025
WHAT WENT WRONG IS YOUR POLICY THAT YOU…
WHAT WENT WRONG IS YOUR POLICY THAT YOU CHARGE A RESTOCKING FEE FOR RETURNS . DID NOT LIKE STYLE OR FIT.
Response from GatsbyshoesJul 30, 2025
Hi Lowell, I would like to emphasize that our policies are prominently displayed on our website at https://gatsbyshoes.co/pages/refund-policy, and we encourage all customers to review our policies thoroughly before making a purchase to ensure clarity especially regarding procedures in the event of any issues with your order. Additionally, we’ve made sure this information is clearly presented during the checkout process for full transparency. We strive to provide a seamless shopping experience, and understanding our policies beforehand can help mitigate any misunderstandings. We apologize for any oversight from your end. -The GatsbyShoes Team
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Scoop
Jul 15, 2025
Very poor customer experience
The communication around the order, especially tracking the order with ETA is non-existent. All I got was link to 4PX showing it is coming from China. There is no mention of that in the ordering process. Not estimated time of arrival. Very poor customer experience.
Response from GatsbyshoesJul 25, 2025
Hi Scoop, We apologize for any inconvenience you may have encountered in tracking the order. We have reached out via Trustpilot regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team
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Bianca P.
Jul 14, 2025
I would like a full refund never…
I would like a full refund never received my order
Response from GatsbyshoesJul 30, 2025
Hi Bianca, We're very sorry that you haven't received the purchase. Please know that this is not the kind of experience we aim to provide our customers. To make things right, we've refunded your account in full in accordance with your request. If you have a moment, we would greatly appreciate it if you could share your updated thoughts on Trustpilot. Your feedback helps us continue to improve and provide the best service possible. Thank you for trusting us. Let us know if there's anything else we can assist you with! -The Gatsbyshoes Team
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Griffy Does T.
Jul 13, 2025
No timeliine
Do not order unless you just want to wait and wait hoping the shoes will arrive. DO NOT GIVE YOUR HARD EARNED MONEY TO THESE CLOWNS. Still have no shoes. Hopefully they will bankrupt, and quit deceiving people.
Response from GatsbyshoesJul 16, 2025
Hi Griffy, We apologize for any inconvenience you may have encountered. We have reached out via Trustpilot regarding your order information to provide assistance and to check the order status promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] – The Gatsby Shoes Team
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