GatsbyshoesReviews of gatsbyshoes.co

Bought 3 pair of shoes, I wear 13.5 wide none of them fit. I bought two initially, end up giving them to my son because they didn’t fit. Then bought another pair stressing 13.5 wide and they still did not fit.

So, I have received my order of two pairs of shoes, one brown and one black. I have some concerns and questions. 1st: As these are advertised as the most comfortable shoe, I was immediately offered the upsell of inerts/comfort soles. I thought, why would I need them, these are the most comfortable shoe ever. They have arrived, and, the soles are just average at best? Did you deliberately design them, so as to need the insoles? If so, why advertise them as such? Disappointing to say the least. 2nd: Brand new shoes. Why do I have to go purchase shoe laces? I know, I know, they came with laces. But, these laces are scarcely long enough to tie the shoe, and because of this, come untied frequently. Again, are they deliberately cost cut? Brand new shoes, and I have to go to Walmart to get longer laces. Again, disappointing to say the least. 3rd: While brand new, and time will tell, I am underwhelmed by the design/construction of the shoe. I only wear these shoes to work, which I am on my feet all-literally all- day. I hope I am wrong, but these do not seem to be built to last, and I can easily see them not lasting a single school year. I hope to be wrong, but again... prophesying disappointment. Finally, the return policy is laughable; unworn/unused, original tags, packaging, etc etc etc.... How can you determine "satisfaction guaranteed" without taking the shoes for a test drive? Restocking fees, after paying for the "upcharged return" guarantee policy. ? UPDATE 10/6/2025: The shoes have become exactly what I feared. They are uncomfortable, have actually made my KNEES ache, and soles have worn in a weird fashion- making my feet feel like they are walking on a side facing incline. Truthfully, take the $180 (plus $10 money grab for easy refund) and buy lottery tickets. At least then, when you throw money away, you have a chance to get rich and retire. Wildly disappointed in my purchase, and if I could take stars into the negative, I would.

Horrible. The shoes fell apart after only a few wearings. The leather split and separated from the sole on one shoe. Customer service was nice but unhelpful. Their reply is not factually correct. They have not reached me using the contact means available to them or attempted to reach me except with a number of promotional emails asking me buy more shoes.

If I could give it NEGATIVE stars I would, I have had my shoes LESS than a year and they have fallen apart already! Customer Service said "they cannot help me"

I haven’t heard from anyone

Ordered orthopedic shoes and paid for free and easy returns just in case,and when I had to return them because they were too narrow I got hit 30 dollars in return fees not at all happy,very misleading

I ordered a pair of shoes, confident that if I was unhappy for any reason I would be able to return them. This seemed especially to be the case because I was charged a fee upfront should such a return be necessary. I received the shoes, they were not sized correctly and had an overwhelming scent of high-grade plastic, not the promised leather. I returned the shoes, explained my reason and expected a full refund. I received a refund less $28, which was retained by Gatsby’s. I attempted to reconcile my discontent twice, to no avail. I would never recommend others order from Gatsy, unless you want to less than 75% of your purchase price if you need to make a return. A sad and disappointing first time experience.

Attempted to get a replacement for a defective purchase, and apparently company policies, prohibited the agent that assisted from doing anything meaningful