GatsbyshoesReviews of gatsbyshoes.co

3.11,396 reviews
Physical Aids

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Gatsbyshoes

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About Gatsbyshoes

Over 250,000 happy customers!

Gatsbyshoes (gatsbyshoes.co) has 1,396 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: gatsbyshoes.co
Website: gatsbyshoes.co
Category: Physical Aids
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 62% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Gatsbyshoes reviews

Showing 562 reviews with 1 star · Clear filters

todd E.
Oct 13, 2025
terrible quality, avoid
terrible quality, wore them twice and the bottom separated from the shoe, contacted support and they said they could offer me a 30 percent discount on another pair, why would I spend money on an inferior product again, stay away!
Response from GatsbyshoesOct 28, 2025
Hi Todd, We apologize that your shoes falls outside our refund and exchange policy. Please know that this information is prominently displayed in our website and disclosed during check-out for better understanding of our processes. We're sorry for any oversight regarding this matter. -The GatsbyShoes Team
David S.
Oct 10, 2025
Delivery dates never communicated
There is no communication as to when my order will be delivered. I fail to understand how Customer Satisfaction is a low priority. I have asked three times and get told they have Procurement issues with no resolution.
Response from GatsbyshoesOct 28, 2025
Hi David, We're truly sorry for the delay with your purchase. Our records show that you have requested a complete cancellation of the order. A full refund was also issued back to your account. We thank your for your understanding. -The GatsbyShoes Team
Stefan M.
Oct 8, 2025
This company's quality is bad. Cheap shoes that don't last
This company's quality is bad
Response from GatsbyshoesOct 14, 2025
Hi Stefan, We are truly sorry that your shoes falls outside our exchange coverage. We understand that our return policy may not have met your expectations, and we sincerely apologize for any inconvenience this has caused. We always strive to provide a smooth and transparent shopping experience for our customers. To ensure clarity, our return policy is clearly displayed in the footer of every page for easy access and reference. We're sorry for any oversight regarding this matter. -The GatsbyShoes Team
Disappointing P.
Sep 15, 2025
Free and Easy charges not so free
Shoes initially did not fit so be aware that you may need a larger size. At checkout was automatically charged a $9.99 fee for a "free and easy return" but it was anything but free. Seems deceptive the way it is worded as I was charged for a restock of 10% and also charged an additional $8.23 for the Fedex pickup for the return.
Response from GatsbyshoesSep 29, 2025
Hi James, We’re sorry that the shoes didn’t fit well. While our sizes are based on U.S. sizing, we understand that fit can sometimes vary. We also want to sincerely apologize for any oversight regarding our restocking fee. Please know that this information is disclosed during checkout for transparency, and we understand that in the excitement of a purchase, it’s easy to overlook store policies. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected] - The GatsbyShoes Team
Geoff F.
Sep 6, 2025
Not true to size, runaround on return. Avoid
Shoes were way smaller than true size, they do not have my size and that’s on but when you charge me $9 for “free and easy returns” and the return is neither free nor easy, I have a problem with that. Restocking fee is BS. I’d avoid these people. Oh and the shoes felt very cheap quality wise too. I mean they are cheap so it’s to be expected
Response from GatsbyshoesSep 10, 2025
Hi Geoff, We truly regret that the shoes didn't meet your expectations in terms of sizing or quality. We truly understand your disappointment. We never intend to mislead customers. We strive to be transparent about our policies, including any fees associated with returns or restocking, and we apologize for the oversight regarding this information despite disclosing the details upon checkout. -The GatsbyShoes Team
James W.
Sep 6, 2025
SpeedX does not respond or revisit delivery of your package
The package arrived at SpeedX for final delivery without a street address. I have submitted multiple "tickets" to update the street address. SpeedX has not acted on any of those requests to fix the problem. I engaged customer service via the chat they provide many times over. I have a package residing at their site in Maryland without any progress for more than a week. I cannot review the shoes because I have yet to see my $100+ order. I found this experience to be completely unacceptable and void of integrity. I reaffirm my original review. Both manufacturer and courier have thrown up their hands as though they have no obligation to the customer. Do not bother making a purchase! Do not look for them to bother! I have all the email traffic necessary to substantiate what the reply seems to deny. Epoch denial!
Response from GatsbyshoesSep 11, 2025
Hi James, We apologize for any inconvenience you may have encountered. We have exhausted our resources to locate the order in question, unfortunately, we were unable to find any purchase matching the information that you've shared. We'd love to provide further assistance, please do not hesitate to contact us at [email protected] -The GatsbyShoes Team
EB
Sep 3, 2025
The 10% restocking fee is really…
The 10% restocking fee is really difficult to find. Then, when you process the return, they make the $8 pickup fee look like it isn't optional. And don't fall for the free returns bs. They still charge you everything. I mean, it's an online store that ships everything from China. I shouldn't have expected a quality experience. I would stay away from this company.
Response from GatsbyshoesSep 11, 2025
Hi Eric, Our refund policy, including information about restocking fees, is clearly outlined in our website. We encourage all our customers to review the policy before making a purchase. This information is also enforced during checkout for transparency, we apologize for any oversight. -The GatsbyShoes Team
Paul G.
Sep 2, 2025
Heal tore out in less than a year
Heal tore out in less than a year. By the time I contacted customer service they said it had been right at a year and they won’t back their product. They advertised as quality but clearly these shoes are sub par. Heal tore off and left a hole in the actual shoe. Only wore them maybe 50 times.
Response from GatsbyshoesSep 11, 2025
Hi Paul, We're truly sorry to know abut the heal tore out. We understand that shoes may develop signs of wear over time due to regular usage. After reviewing our records, we've confirmed that the shoes are unfortunately beyond our standard replacement period. We understand that this may not be the response you were expecting and we apologize. -The GatsbyShoes Team

GatsbyshoesReviews of gatsbyshoes.co

About Gatsbyshoes

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GatsbyshoesReviews of gatsbyshoes.co

Gatsbyshoes reviews

terrible quality, avoid

Delivery dates never communicated

This company's quality is bad. Cheap shoes that don't last

Free and Easy charges not so free

Not true to size, runaround on return. Avoid

SpeedX does not respond or revisit delivery of your package

The 10% restocking fee is really…

Heal tore out in less than a year

About Gatsbyshoes

About these reviews

More in Physical Aids

Shower Bay

KTS Pooled Trust

IndeMedical.com

Paiseec Mobility

Gatsbyshoes reviews

terrible quality, avoid

Delivery dates never communicated

This company's quality is bad. Cheap shoes that don't last

Free and Easy charges not so free

Not true to size, runaround on return. Avoid

SpeedX does not respond or revisit delivery of your package

The 10% restocking fee is really…

Heal tore out in less than a year