Lori M.
If I could give a ZERO Rating I would
If I could give a ZERO Rating I would. My advise is not to buy anything you can’t walk out of the store with. After moving to Lisbon I went right there to look at and buy a Sofa I had seen on line while doing research. I went to the store and transferred money to purchase and it was ordered on February 3, 2023 and I was told it would be delivered in 6 weeks. So I knew I had to deal with nothing in my living room. Well, now it will be 8 weeks tomorrow. I have called their customer service number and they rarely answer and when they do they have no information and say they will email me. I have not received and email since March 16th. I talked to Carla, Lourdes and few others with no satisfaction. I was told they emailed the manufacturer in Portugal and got no response. Well, if I were them I would get on the dam phone. I called the store and talked to Antonio & Diego and they are at the mercy of their customer service which is non-existent! What a joke. A few days ago they said I could come to the store and they would give me my money back. I said I want what I ordered and don’t want to go somewhere else and have another 2 months wait. I don’t know if I will ever get it, They should not be advertising and selling products they can’t get. How many people are they doing this to? It’s disgraceful! Moved to a new Country to experience this! I filed a complaint on line with Livre de Reclamacoes and if there is no resolution they say I will need to deal with the ADR entities Arbitration Centers that resolves disputes quickly, affordably and effectively. I will need to pay more in other words! Save yourself the aggravation I am going through, and don’t buy from them! I should have shipped my furniture from the US!