Joanne H.
Shipping charge too high
Shipping charge too high. We are in Hawaii, but is still part of US. Amazon offers free shipping for Hawaii customers too. Dislike business that discriminate Hawaii customers by charging us shipping costs that continental US receives free shipping promotion!
Response from Gatehouse SuppliesJan 2, 2024
Hi Joanne, Thanks for the feedback, we understand it's expensive to ship to Hawaii, but just so you understand we are subject to the fees from USPS and FedEx, that is where the shipping quotes come from, we do not add any extra because you live there. Shipping costs are hard costs, so if you are getting FREE shipping either the company is charging more for the product to cover that or you are paying for a service like PRIME, or the company is losing money.

