Linde P.
We placed an order for an item
We placed an order for an item. We recieved another variant of that item and they swear that we place the order wrong yet they never sent a confirmation order like they claim they did. They refused to take care of the problem and want push more fees on us. Brandy chooses the path of arguing versus resolution , not a good representative for the company and we will never buy from again.
Response from Gatehouse SuppliesJun 30, 2026
Hello, and thank you for taking the time to share your feedback. We're sorry to hear about the frustration with your order. After reviewing the order details, our records show a Black safety edge was selected at checkout, and our system log confirms an order confirmation was automatically sent shortly after the order was placed. We understand mistakes happen, and we want to help make this right. We reached out to Miller Edge on your behalf. Although this item was custom-made to the specifications on the order, they've agreed to exchange it for the yellow edge. A 25% restocking fee and shipping charges would apply, as these are standard terms for custom returns. We'd be glad to facilitate this exchange for you whenever you're ready—just reach out to our team, and we'll take care of the rest.