Gate 1 TravelReviews of gate1travel.com

Tour guide provided local color constantly. She was our England Scotland guide and was wonderful. I loved the big hotel breakfasts and lots of activities and sites crammed into 8 days. Tiring but we experienced it all!

Onze reis naar Zuid-Afrika met Swiss via Zwitserland werd geannuleerd. We stonden met onze 6 kinderen in Brussel en hoorden dat het vliegtuig niet zou vertrekken. We proberen nu al vanaf september een claim in te dienen bij Swiss, maar krijgen van Gate1 niet het originele boekingsbewijs van Swiss. Iets wat Swiss wel eist voor we kunnen claimen. We worden van het kastje naar de muur gestuurd. Ook is Gate1 al maanden telefonisch niet bereikbaar. Dus mijn advies: niet boeken via Gate1.

The people of Zanzibar are wonderful!! so I hate to complain about the country. However . . . Unfortunately, Zanzibar island is extremely unsanitary and there currently is an outbreak of monkey pox in Stone Town. The President of Tanzania has a video in the airports warning about the outbreak with symptoms, etc. and telling people who have it to isolate - they don't. We saw people swimming, walking on the beach, working in stalls, and just walking around and they are covered in monkey pox. It is extreme frightening and disturbing to see. When I reported this to Gate 1 and said they should not send travelers there, this was their response . . . "We understand your concerns about cleanliness, and while our experience and feedback from many other passengers have been positive, we acknowledge that individual impressions can vary. Zanzibar's Old Town, for instance, is a UNESCO World Heritage site, and while its historic character may not appeal to everyone, it remains a point of pride for the region." So looks like they're blaming me. I then checked their Better Business Bureau report and they are rated F so I guess we shouldn't be surprised. See for yourself - ourbreak has now reached Zanzibar.

I've traveled several tours with Gate 1 before Covid. All were excellent value which made me return to book a tour to Morocco in Sept '24. This was my last tour I will ever go on with thus company. The itinerary was awful! In Marrakesh we saw nothing more than snother old market, but the casbah was cancelled. Of course they took us to some old structure that no one really cared about, and didn't add anything to to experience the flavor of the city. Hotel Mamounian, which is world famous wasn't even mentioned, and definitely not offered as a private tour. Just freaking awful itinerary! Didn't visit Tangiers, Agadir, St Laurent museum, just a lot of uninteresting places in the Atlas mountains. Mostly just more old market places. Never again! Prices were higher and the value decreased. Mediocre hotels and any dinners/ lunches/were OK. Just another mass pack'em in travel tour company. Bye bye Gate 1 Response to Gate 1 response Another Lie, no one called or emailed me. I will never use of recommend your services again. You've really went downhill as a company

Agnieszka Socha and Krzysztof were our tour manager and bus driver at Gate One’s trip from Mainz, Germany to Vienna, Austria in November 2024. They both were warm and accommodating, punctual and caring. Agnieszka was fantastic: all our group bonded with her and Krzysztov, like a big Family. And Agnieszka was very informative, helpful, and friendly. She possesses top-notch communication skills, a good sense of humor, skilled in calming stressed tourists with a beautiful smile.  Genuinely kind, beautiful mind and character. Gate 1 is blessed to have Agnieszka.  Everything was well organized. We are planning another trip with Gate1 with Agnieszka as our tour manager. We loved everything about this wonderful trip:  our tour manager and bus driver, we enjoyed being in a clean comfortable, cozy hotels, liked very much our itinerary! Thank you for our wonderful time together!

I just had 17 days tour of Thailand , Cambodia and Vietnam from San Francisco ,California. We were put in just average hotels, last one in Hanoi was the worse .. wifi of our phone problems and no one spoke English . However, I had friends from other hotels took tour from other tour companies , had a better .experience and staff spoke English .. food was in a worse restaurants and farewell restaurant was In a bad area while we were all dressed up thinking it will be sophisticated restaurant So over all they need lot of improvements . Yuk and Tran guides were the best. I will think twice before take this tour agency . Positive part was they are well organized on papers .

We took a Portland-San Francisco land tour and were mostly disappointed. The guide was sarcastic and left way too much time traveling with NO commentary. Occasionally, when a question was asked, she ridiculed the questioner....so very rude, and many times had no idea of the answer. This is our 4th or 5th trip w G1...may not do another.

**Very Disappointing Experience with This Organization** My experience with this organization is, without a doubt, the worst I have ever had. After receiving an order confirmation, my flight was canceled without any explanation or valid reason. Since most of my trip was already booked, this resulted in me having to pay hundreds of euros extra to arrange an alternative flight. Despite repeated contact with customer service (Bianca and Pascal), I clearly explained my situation. Unfortunately, I was repeatedly dismissed with a brief, standard reference to the general terms and conditions, which state that the organization reserves the right to cancel flights at their discretion. When I pointed out that this might be legally questionable, I received the same response again, without further explanation or willingness to provide a solution. After that, they completely ignored me, and no appropriate resolution was offered. In my opinion, this organization demonstrates a lack of professionalism, customer-friendliness, and responsibility. The staff appears to lack the necessary knowledge and shows no understanding of the customer's situation. I strongly advise against doing business with this organization. They operate in an unprofessional, unreliable, and customer-unfriendly manner, leaving their customers stranded without any assistance.