GarmentoryReviews of garmentory.com

Short version: Garmentory backstabs customer rather than admit that item has not been through quality control and sold to customer as defective. Full: Buyer beware, this business will backstab you to get your money. I received a garment neatly folded which looked new, and had a price/brand tag attached at the collar. The item not being to my liking, I decided to return it. Had I known at the time of item reception that the item was defective, I would have filed a complaint. Shortly after receiving it, I mailed it back to them with the return label they had sent me. They emailed me a few days later to let me know the goods were damaged. I then realized what had happened (that I had received defective goods without knowing it). I clarified that I had received the garment this way, and that the damage must have come from a previous customer or from the merchant they were reselling the item from. What followed was a chain of emails with various customer representatives, repeating back to me the same textbook message that they are sorry but according to their terms, they cannot refund me for goods that are damaged. They ignored the fact that THEY had sold me those goods damaged!! I expected the misunderstanding to be promptly resolved. No apology on their part for sending me defective goods, instead they accuse me of having damaged the goods. Buyer beware, if you buy from this company, do so knowing that you may very well receive defective merchandise, and be charged for it without receiving any replacement item or refund!

I ordered a gift for Christmas and the item didn’t work out. It cost me $250. When I went to process a return, it said my return window passed December 22nd. How is that even appropriate when they know it is Christmas time and people need to do exchanges and returns. I’m told they’re competing as a small business. Hope they enjoy keeping my money so they can stay in business in a robbery kind of way

Terrible customer service. Representative can’t answer a question. You have 7 days to request an authorization number AND ship back. If you ship on day 10, Garmentory will threaten to refuse your parcel, even if they authorized the return, provided return shipping label and knowing it’s in transit delivery expected the following day. Truly disappointing and you will feel really disrespected. There’s so many places to shop, I would not bother to shop at Garmentory with that terrible stressful return process.

Buyer Beware! The return policy is punishing. I ordered a pair of size 9 women's shoes (I have worn 9 my whole adult life). The shoes were labelled 9 but they were much larger and mis-sized (I checked with a local shoe store). Garmentory refused to take them back for an exchange. They suggested a website where I could re-sell them! If you buy it from Garmentory, you better like what you get because it's likely that they won't take the item back. Stay away. I know I will. Patricia

THESE ITEMS ARE USED AND NO WHERE ON THE SITE DOES IT SAY THAT. THE SITE SAYS 30 DAYS TO RETURN BUT YOU ONLY HAVE 7 DAYS. TOTAL SCAM.

Experienced poor, unhelpful and unwilling service throughout the course of 2-3 weeks. The duration of this back and forth highlights their incompetence and reluctancy to put the customer first. Shop direct and do not use middle men such as garmentory.

They are middle men sellers from other companies. They DO NOT back up merchandise they sell if they are defective and damaged!! Shame on them......Please DO NOT order anything from them, they are SWINDLERS!! I will NEVER be a customer again, as I was STUCK with a defective sweatshirt that has built in stains/dark markings in the material. It is an expensive item too. I even showed them the damage and all they would say was we will pay for cleaning, after basically admitting the damage on the item. They would not do a return, since they said they are a small company, and obviously wanted to keep their money share, as they are VERY GREEDY, and DO NOT care if they "Middle Sell" FAULTY clothing items!! STAY STAY FAR AWAY, Garmentory are CROOKS!!

Their return policy is 7 days and you cannot make an exchange for a different size after the 7 days.