GarmentoryReviews of garmentory.com

Provided the wrong tracking information for an item, consistently stood by it when asked why it was taking so long to ship, then eventually said they had the incorrect shipping information and it has shipped with a different company 2 weeks prior, at which point it was already lost and outside of return window. They said it was not their problem and to check with my neighbors to see if they had our item. Impossible to speak with a real person. Terrible customer service and business practices. Will need to use my bank to deal with them.

I was offered an option for return on the item page that was incorrect -- I wasn't allowed to return it and I wasted almost $600. I repeatedly tried to leave an honest review but each time it wasn't posted. I guess only positive reviews are posted. I don't recommend buying from this company.

I ordered a pair of Julie Thevenot small Medusa earrings from this company for $170.00. The pictures of the earrings were a beautiful and vibrant color of purples and pinks, this company sent me a dull ugly yellow version which I did not appreciate. I put in a complaint with PayPal and they are returning my money. Garmentory policy is no refunds but if you buy them through PayPal and the item does not look like the picture they will give you a full refund. I do not recommend anything from this company. Shame on them for not standing by their product and sending me something completely different.

I ordered an item that was final sale, but on the product page of the item I was buying it offered insurance at an additional cost so the item could still be returned. When I went to check out I added "this insurance" so that I could return the item if needed, because I was unsure of the fit. When I received the item it was too big, so I went to return the item (with my return insurance) but was told I purchased the wrong insurance. They said that even though the insurance was offered on the product page, it wasn't eligible for return, and I purchased a different kind of insurance. I reached out to customer service and they confirmed in email writing that the insurance was offered on the product page - but are refusing to give me a refund.

The order was placed for our daughters birthday, 10 days before. The shoes were too tight and when I tried to return them , I was out of the 7 DAY RETURN POLICY. How does a person buy and return a gift within 7 days??? 30 days is reasonable and respectful of the customer. 7 days is only caring about the dollars not the satisfaction of the customers. When I contacted the company I was told that they would expedite the request for a refund. Over 7 DAYS LATER I received an email stating they could not honor our request. She could try and sell them on a marketplace they recommend for up to 70% return. Meanwhile I had bought a gift for our granddaughter back in May for her summer birthday from Outerknown who has a 30 day window and they allowed me to return it and order the next size ! This is a company I want to do business with. Never again from Garmentory.

1. Forces you to download an app to track your order. Unacceptable practice. 2. Noted if there is a shipping issue such as not being delivered, you are referred to a third party for resolution. 3. My order was canceled by the third party provider on the day it was supposed to arrive so they sold my item to someone else after they sold it to me.

I am so disappointed. I tried to return a purchase on the 7th day, which is all you have for returns, and I was not allowed to initiate the return. I have proof that the package was delivered on a date 7 days ago and they say it was delivered the day before and won’t take my return. I’ve previously been very satisfied with their service so I’m sad that they wouldn’t work with me.

So I ordered a pair of Boots in November 2022 through their UPS service. January arrived but my boots never did. I called Garmentory and they said because I did not purchase their additional safety shipping fee, that is a click on the purchase page, my order was lost and couldn’t be found. I said what??? What is this??? Why would I need to pay you additional money when you already charged me for UPS fee? We are now entering February I still have not received my boots and Garmentory said they will not be responsible for the lost shipment because I didn’t buy the additional protection. I made a claim with UPS and they have no record of my lost item. It just disappeared. I mean was it ever shipped? Garmentory said they will give me credit to spend in their store. So do I have buy this extra shipping protection on top of another UPS fee if I want to buy something else? I want a refund I do not want to gamble with this company. They are horrible!!!