GarmentoryReviews of garmentory.com

I was sold shoes not in original packaging- they arrived used in a cloth sack. The color was falsely advertised and the small window return leaves me stuck with them.

I ordered a pair of shoes that came from a store in Spain. I received a notice from DHL that they were stuck in customs. Part of the issue was that they (customs) were requiring me to upload a picture of my SS card and also fill out a confusing form about materials and manufacturing numbers! Garementory customer service was terrible (you can't call and speak to a person) and they took days to get back...finally letting me know that I may have to pay 20-40% more than the item because of tariffs! I ended up having to pay $240 more for the shoes. They said I signed the"terms and conditions" BUT they should have had an Additional warning at checkout letting the consumer know of this CRAZY upcharge. In that case I would have not gone through with the order.

I bought a pair of Veja shoes from here, and the quality turned out to be unbelievably poor. I’ve only worn them about 10 times, yet the stitching has already started to come apart. Since the shoes are a light color, those areas now look black, which makes them look extremely cheap. I suspect they might not be authentic. I reached out to the company, but I never received a response. For these reasons, I absolutely do not recommend them.

TERRIBLE EXPERIENCE. DO NOT SHOP HERE. HORRIBLE COMPANY. THEY ARE SCAMMING PEOPLE. DO NOT SHOP HERE.

This company is fraudulent and unethical. I purchased an item and they canceled it stating that they incorrectly priced the item and they marked it up to double the amount.

I purchased a pair of ON shoes, and they looked worn right out of the box. After multiple emails with customer service, they refused to offer a replacement or return, claiming the sale was final. Extremely disappointing—beware of this company!

Horrible place to shop. Purchased something for my wife for Christmas. She didn’t like it, but we were beyond the 7 day return policy, so they would not do anything. Can you imagine not allowing exchanges or returns for Christmas gifts. There are a million online retailers. Don’t use this company.

Had an awful experience shopping with Garmentory. The item I purchased did not work out and I notified them of my desire to return the item within their return policy period. I had come down with an illness and sent the item out a week after notifying the merchant. However, they were unwilling to refund me the item. Now they are in possession of both the returned item and my money. It was a large purchase for me and so now I have been left extremely frustrated and upset. You can often find items offered by Garmentory on sites such as Mr. Porter, SSENSE, or any other large department store (which all offer easy and hassle free returns). I would hate for anyone else to have to go through a similar type of trouble. Please make your purchases elsewhere.