GarmentoryReviews of garmentory.com

AVOID GARMENTORY I was sold and ill fitting pair of FEIT shoes (after some research they were mislabeled as a size 7 when in fact there were a size S which fits sizes 5-6). I returned them, then they were deemed by the third party vendor as having scuffs. We went back and forth online and came to an agreement that I would be refunded less $50 for the vendor to have the shoes taken to a cobbler to polish the scuffs out. I had already opened a dispute via my credit card company. I cancelled the dispute so Garmentory could refund me and I was just told that their credit card processors informed the customer service rep that it may take 60-75 days for the refund to be processed. I'm opening the dispute back up with my credit card. I will never do business with Garmentory again. They are not to be trusted. I was emailed every day asking for proof that the dispute had been closed and when I finally provided proof I was given an insane answer about waiting over three months for a refund. Refunds never take that long. It's an absurd runaround hoping I'll forget. They never even offered a credit. Awful awful unethical company.

Poor service. They will do business with any boutique, allowing them to make mistakes and not hold them accountable. I would not recommend.

In July 2019 I placed an order with Garmentory. The order never arrived, and despite the promised refund, they NEVER REFUNDED ME.

I am not surprised with all the bad reviews here for Garmentory. I ordered a product Dec 21st for Christmas. Received two emails stating a delay in shipping and never received my order at all. I called and they stated they would need to file a claim with UPS before they can refund me. It would take 7-8 business days. I emailed and called several times. I threatened to dispute the charge with my bank. Finally, its now February 7th I got refunded. Almost two months later! All other businesses would refund you right away and resolve the matter with their shipping company. DO NOT SHOP WITH GARMENTARY - they are awful!

I ordered a necklace which was delivered by a store called Ease, located in Toronto, Ontario, Canada. The necklace which I paid full price for was not in new condition but had either been worn and returned or had been handled a lot and was marked and scratched. I will never use this site again as they are not using reputable businesses. There is no way the store should have sent out merchandise is such banged up condition.

Horrible Fraudulent Business Practices!!! Contacted BBB and Yelp!!! Do not use this third party business as they will cost you money and you will not get the product ordered!!!! Save your time and money and go to reliable source online!!!

Terrible customer service. Never answer phones or respond to emails. Asked me to email a picture of my DL and credit card over the internet!!! Called my credit card company and they said this is fraud!!! Terrible company. Asked to cancel order and they don't respond. Too bad my credit card company is not letting my charge go through either!!! Emailed them 10 times and they ignore you

I recently purchased a pair of expensive slippers that started to come apart after several wearings three weeks from delivery. When I reached out to Garmentory with pictures and description of the defect I was told they would reach out to the designer - since they couldn't confirm how the slippers were worn- but she was really busy so it may be 4-5 business days til they could get a response.... and the resolution would depend on her response. Essentially telling me they didn't believe me that I hadn't trashed them myself and the designer's time was more valuable than mine. I filed a chargeback and let my credit card company handle it, but I will never shop on that platform again.