GarmentoryReviews of garmentory.com

Dont use them..they are 3rd party and have the worst customer service. Also they are not on the buyers side when a damaged item ia recieved..i bought a pair of shoes that came damaged they told me to send then back , mind you within 1 day, they gave me 24 hours to send then back beacuse of a 14 day window, BUT it took them that long to reply to my email about the damaged item They are denying the refund because i returnd the shoes in original shoe box and not another box...lol..never use them

I never thought I would write a bad review of a company that supports small owned businesses like myself. However, I need to WARN other people from purchasing from Garmentory. I received an item on the 28th of May and it was in poor quality, not what I would expected, so I asked for a return one business day later, 31th of May. The customer service denied me a return, saying my 7 day window of return started when my package arrived to my post office. I live rural and only visit my post office once a week, especially during Covid-19 restrictions, so my return window was closed BEFORE I even picked up the package (!) according to Garmentory. DHL tracking shows clearly package was delivered to me on the 28th! Please be aware, this is not a serious company with a friendly customer service! I needed to open a Paypal-claim to hopefully be able to return and get my money back!!

I ordered a paired of shoes from Nisolo through Garmentory. After several weeks, the package hadn't arrived and the tracking showed there had been issues with the shipping. I contacted Garmentory, who said it wasn't there problem and that it was Nisolo's -- but Nisolo said they had no idea why Garmentory claimed that, as it was Garmentory who had shipped the item. Garmentory was incredibly rude about the issue and refused to look into what had happened. They also refused to issue a refund after more weeks passed. Eventually, the parcel somehow ended back at Garmentory, and they still refused to issue a refund until I called and had another stressful conversation with yet another unfriendly, very arrogant staff person. The company has zero customer service and are weirdly aggressive about questions, and unscrupulous about refunding your money when you don't receive the product. Just too dodgy.

Bought over $2000.00 of clothing from several companies including Rachel Pally. Clothes were generally terrible. Thick material like sailcloth. Photography does not represent the items. Styling and stitch work very poor. Do not buy here.

Worst customer service EVER. One of the pairs of pants was missing from the order when I received it from UPS and the other was 1) the wrong item, as the listing specified no pockets on the pants, and the one pair I received had pockets and 2) definitely mislabeled as the wrong size. I was told there would be a UPS claim filed for the damaged packaging/missing pair of pants, and I have yet to hear anything back about the fact that the vendor sent me the wrong pants. I sent multiple photos both of the packaging that was damaged and the pants that were not the ones I ordered. Customer service just stopped responding to me altogether after I sent photos of the packaging and pants! Garmentory clearly could care less about making it right when they mess up - don't shop here!

I guess you either love or hate this company. I'm in the hate category. As I've seen now from the endless reviews discussing credit card claims made against the company, I would like to add that I also had to make a claim with my card company and reported them to the Better Business Bureau. Their return policy is woefully unethical. I followed their guidelines to a T and they still shipped my order back to me and refused the return stating that I had somehow gotten a microscopic yellow stain on the inseam of the dress, literally on the inside of the dress at the hem. It's unfathomable. I had the audacity to try the dress on and I guess that's grounds for them to refuse the return and refund. I personally would never order for them again, and I would recommend being very cautious about it to anyone else. In my correspondence with the company, which was grossly unapologetic and unhelpful, they asserted that they couldn't assume the expense of the return. Personally, I think that explains a lot of the issues customers have with them.. they're broke. I would describe this company as dishonest and their return practices are misleading and predatory.

Worst company ever seen in the US. They shipped me old, wore, and shaded shoes. They didn't accept return or refund. What a shameless company. Never shop with them!

Unfortunately, there appears to be an ongoing pattern of numerous negative reviews regarding Garmentory's disconcerting business practices and substandard customer service. Sadly, I too was victim to a problematic Garmentory transaction. I received a product that differed from what was pictured and described by the merchant. Furthermore, Garmentory requested that I return the incorrect item prior to rendering a refund. However, I informed Garmentory that according to the Federal Trade Commission and consumer law, I am not legally obligated to return an incorrectly fulfilled order and am legally entitled to receive the correct item or a full refund inclusive of shipping. Unfortunately, Garmentory continued to disregard FTC merchant and consumer laws. Therefore, I contacted my banking institution and submitted a dispute claim requesting an investigation and refund for this transaction. Shame on Garmentory for their unethical, unacceptable, and unlawful business practices, ongoing non-compliance with designated merchant laws, and consumer violations!