Garden WindsReviews of gardenwinds.com

I ordered a replacement canopy for the Valencia swing set which I originally purchase from Canadian Tire. Garden Winds is an "after-market" company that sells these knock-off products and have no affiliation with the original manufacturer, but advertises Nu-Park's product on their website. Long story shortened, the replacement canopy is not the same quality and colour AND it is completely unusable because the dimensions of the canopy does not fit the frame. It is way too small. Do not buy Garden Winds replacement canopy for Canadian Tire's Valencia Collection Day Bed and Swing, Model no: 088-1682-2. "Garden Winds Canada" which is located in the US (albeit a Chinese Company), so not Canadian in any way, only discloses after you've purchased from them that they are an after-market agent, and what they are selling is inconsistent with the manufacturer's product. And, they make returning their inadequate/unusable product logistically very difficult.

Disappointed.. we have purchased 3 canopies from them in the past. They typically don't last long, but work. The last canopy we ordered was cut too short and didn't fit our structure. We argued with them and they refused to do anything so now we are stuck with a canopy that doesn't fit. Customer service is very disappointing.... Buy from someone else if you can.

I wish I would have read the reviews before purchasing my cover. The material is cheap and last only one season. If you are looking to spent $400 only for 1 summer go ahead with your order. Customer service suck.they are rude and not going to solve anything for you. Very disappoint.

BEWARE, purchased Garden Winds Gazebo. After 2yrs of summer months only (live in Upstate NY) so only have canopy up 4.5 months max per year. Replaced canopy due to sun dry rot. Once again replacement second time started to rot into 2nd summer of use. You would think we would have learned our lesson but NO. We ordered 3rd canopy replacement and thought we would be smarter and pay more to upgrade the material (what a joke). As we were putting the new and supposedly improved top (June 2022) on the seams were ripping all over. We ended up duct taping all the seams and dealt with it for the few months of use. Removed in September 2022 threw in our shed and forgot about it. 6/5/23 went to get ready for the summer a realized we needed to make a call to GW and see about replacing and what they could so to help. We missed the warranty by 18 days (our fault) and was told they would give us free shipping ($9.95)on the next one we ordered. After spending over $800 from start to finish. THANK GARDEN WINDS for not backing up your products and your customers. I gave you 1 star because you have to to write a review otherwise you don't even qualify for that. Disgusted Customer, Charlotte

Purchased the canopy from Garden Winds last May. Installed several months later and only had it up for two months. Put it up again this year and the material split, has holes, dry rotted and discolored. Customer service said it was out of warranty, yeah by 2 weeks, they are so generous they offered to extend my warranty and let me spend another $100.00 and they would replace it, I would stay away form purchasing a replacement canopy from these folks

Had bought replacement canopies from this company in the past for my Target 2011 purchase of Smith & Hawken 10x12 Allogio canopy and never had a problem. Last one from 2 years ago was definitely crappier. Barely lasted 2 seasons. This year, bought one again and upgraded (paid more). It would not fit over the corners! My husband ended up using his sawzall to hack a couple inches off a bunch of the metal corners. When I complained to the company, they said my model was different from the one they sell and to send pics. I did this and also dug around in my paperwork and found original model number from 12 years ago! It matched what they said replacement would fit. I sent pics and of all this. Still, they then said models differ and I had a different one. Are you kidding me??! They emailed me asking for photo of original paperwork. I’m not even asking them for money back or another canopy. I just want the acknowledgement that they’re deceptively selling replacements that don’t fit. I may now get next one from Sunjoy and you may want to do the same. Garden Winds sucks!

Ordered the replacement canopy for the gazebo, because they said you can get over 2 years out of theirs due to superior material, and craftsmanship. I checked and double checked it would fit. During installation, it was so tight that the seams were pulling apart a little, when it rained, the water came thru the stretched needle holes. One of the grommets to allow the air to escape was pulled out of the material I ended up putting a piece of tape over it. I contacted Garden Winds sent photos of everything expecting a replacement or money back. Neither of which happened. Now after almost 2 years it is completely destroyed like the original. So much for the better UV protection material and their thicker than the original material. DO NOT PURCHASE A CANOPY!!!!! Total failure of the canopy where it was torn to shreds was January 13, 2023. Bought March 2021. Faded badly after the first year.

I had bought, the canopy & a warranty with it,because the salesman reccomended me to get the better strong one that costed me more money, i said ok, once I put it up did noticed the minor holes, i was thinking it was normal, but then the ripping started ABOUT 2 MONTHS LATER, i called the company they sent me a replacement, I waited put it up in first week of march, it was during the two weeks, I go outside to sit in my yard, and noticed tiny holes, and the fabric its not the same as the first one, My husband said this is not the same fabric and its not going to last long again. I am so frustrated with this company. I had it, I Dont reccomended.