Garden WindsReviews of gardenwinds.com

In November of 2013 I purchased a replacement canopy for my gazebo from Gardenwinds. Within a few months, the elastic ties that hold the canopy in place wore out, the corners of the canopy came loose, and one corner tore. The canopy had a one year warranty, so I contacted Gardenwinds in September 2014 about it. I sent them photos. They said they would replace the canopy with another, but they had discontinued that particular canopy, so I paid the difference to have them send me the "better quality" rip stop canopy. I received it in October 2014. This canopy is worse than the first one they sent me. The sides of the canopy aren't taut, in part due to the type of fabric used. When it rains, the sides of the canopy fill with water and sag. I tried fastening the sides with tie wraps, but even that didn't work. And, now, because the fabric is already stretched from the weight of previous rains, every time it rains, the canopy sides fill with water. I purchased this canopy for our vacation rental gazebo, so it matters to me that it perform as it should. But, even if I had purchased it for myself, I'd be VERY unhappy with the quality of both canopies. I contacted Gardenwinds about this canopy in January of this year (2015), to see if they would replace it, since it was even more defective than the first. They didn't respond to my complaint at all, so I e-mailed them again in April and sent photos. This month (May), I finally received a response, but they refuse to replace the second defective canopy. They weren't ugly about it, but they flat out refuse. I gave them 2 stars based on the TrustPilot guidelines, but frankly, I would gladly give them a 1 star. DO NOT SPEND YOUR MONEY ON A REPLACEMENT CANOPY FROM GARDENWINDS! THE QUALITY OF THE CANOPIES IS TERRIBLE!

Canopy was delivered quickly. However, it did not fit - and I was pretty upset considering I had clearly provided dimensions to them over the phone. After paying for shipping it back found they had deducted shipping, customs, etc. from the refund, essentially one third. Not happy at all.

Dealing with this company is frustrating and a waste of your time. First I send an email Att: Michael Yim and I hear nothing back. So I wait a week and send an inquiry asking if they were still in business as I had not heard from him, I receive an email from Michael Yim saying he was sorry that Amy was bogged down with other trade-in requests and that my trade has been approved. Amy would be in touch to arrange shorty. When after a couple of weeks I do not hear anything I send Michael another email asking what was happening. A couple of days later I get an email from Amy say...gee we're sorry we are working with someone else. Very unprofessional company. Don't waste your time

I purchased the 1 x 10 X 10 Universal Replacement Canopy (Two-Tiered) - BEIGE (CNPY412-BEIGE) in May of 2009 for a gazebo I purchased in 2007. Although the price was rather high, (almost the cost of the original complete gazebo) they promised that the product was 25% stronger than other replacement canopies or the original. Also, the measurements of my gazebo frame were exactly the same as those on the diagram for the replacement canopy. When I received the canopy, I put it up and immediately noticed how poorly it fit. It sagged deeply and the upper tier looked like a mushroom. I checked the packaging again to make sure I received what I ordered. I should have returned it on the spot, but decided to live with it. It made it through one Minnesota summer then was taken down and stored for the winter. I put it up again late this spring (2010). With in one month, without any strong winds, it tore at two of the velcro straps causing rips 6 inches long in the canvas. I sent an e-mail to ask for a replacement, but no response. I sent a second request three weeks later and was told that since it was outside of the 6 month warranty, they would not replace the canopy or refund my purchase. In a nut shell. I bought an expensive, ill-fitting canopy that lasted 5 months and was first ignored then rejected by the company. My advice to others; shop elsewhere. Recommended: No