Garden WindsReviews of gardenwinds.com

Top of the gazebo replacement does not fit frame. Also, 2 days after receiving replacement an email came from them for 20% off. They would not honor it. I strongly recommend not purchasing from this company.

I have this about 6 yrs and just about every yr I need a new canopy top so insane ripped in same spots where the grommets are . This is totally insane , we only put up in may and pack away in sept. Never leave it on. Spend more money on tops then actual unit

I purchased a replacement canopy for our gazebo 'Rip-Lock'. While removing it for Winter the pockets ripped. After 1 season!!! It was only up for 3 months. I even sprayed it with a UV protectant. After going back and forth with them they said that they would give me a percentage off to replace it. Even though it's still under a year old. I see why they aren't a BBB company...

Purchased a replacement canopy in Oct. 2023. Installed it at the beginning of the summer of 2024. By the end of the summer, the netting had ripped. Thought I had purchased in Nov and did not realize that I had a deadline to qualify for warranty. Now it's too late and they do not want to honor the warranty. I would have paid 50% to get another. They refused.

I needed a replacement canopy for swing purchased at Costco. Manufacturer recommended this company. Ordered and received giving them the picture of the label that came with it. Had to wait about a month to install due to weather. When trying to install, realized the length was too short. Called customer service who said leave it in the sun and it should stretch. Did so for about 2 weeks. Stretched about an inch more but all in all, the canopy was about 4-5 inches too short. Even with sunning the fabric, it never would have stretched as far as it needed to. When I asked about a refund, they told me I had to return it inside of 2 weeks of the order. So now I have a $100 canopy I cannot use which is junk fabric. PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY. I don’t know who they have manufacturing this item but it is probably Chinese junk!

The small canopy I purchased for $121 only lasted a single summer. It didn't strike me as great quality when I installed it the first time, but I figured I would at least get 2-3 summers out of it. By the following year, it was so brittle it easily tore at the seems when installing it. I contacted the company, they do not stand behind their products and brushed me off. I'll find every place I can to review them and give them 1 star.

I recently purchased a replacement canopy from Garden Winds. Unfortunately, my latest purchase is disappointing. I’ve purchased from them in the past and the quality has been substantial, but this time, it fell short. The fabric is thinner, and the stitching is already showing signs of wear and tear. The canopy size appears slightly smaller than expected, making it almost impossible to install without tearing. It seems that the current canopy reflects the broader trend of “shrinkflation,” where products decrease in quality/size while the price increases. Looking at other online reviews from customers, they share a similar experience. I wish I would have done my research before ordering. Regrettably, I won’t be purchasing from Garden Winds again.

they lie to me took my money send no order