Garden WindsReviews of gardenwinds.com

I purchase the Ty Pennington Sierra replacements cushions for my patio set and put them on my furniture this spring. These are the worst cushions ever. The quality of the fabric color is nothing like the original. I got years out of the original cushions before they faded. Within 2 months the cushions had faded terribly. Do yourself a favor and just purchase an entire new patio set. I paid 1/2 the price of what the furniture (entire set) cost new for these cushions. I'll be lucky if these cushions make it through one season. My furniture is on a covered patio and don't sit in the weather and they still aren't lasting.

Terrible cheaply made but expensive product!! Didn't even last a whole summer before the seams started to tear and completely unusable now. For how expensive it is we are better off buying a brand new gazebo then to get these cheaply made covers we will have to replace after one summer

Garden Winds customer service is the absolute WORST! After sending two email and getting no response, "I" had to call to get any kind of answers concerning their defective products (acknowledged by their customer service). Garden Winds handling of defective products, which they make, is unacceptable! I don't know how they've stayed in business! DO NOT BUY ANYTHING FROM THIS COMPANY!!

I had inexpensive patio cushions from Walmart for 10 years before I decided to replace them. I purchased Garden winds cushions for two lounge chairs and a small bench seat and the total was a staggering $700.00!! Okay, I am willing to pay as these must be really premium cushions. So they arrived 3 months later and looked really nice. HOWEVER, within three months of having them on a covered patio, they stated to get black mold on them. I contacted Garden Winds via there customer service email and never heard back. Did it again in the spring and they never contacted me back. Finally called and was told I am out of luck as my warranty was only for six months. So now I am stuck with super expensive cushions that I cannot use. The customer service person said she was a supervisor and was no help at all. DO NOT PURCHASE CUSHIONS FROM HERE!!! They are not water proof and get dirty easily and in addition, seem to have an issue with mold growing on them that will not come out.

I would give zero stars as that is what this product deserves! The replacement canopy says universal but does not fit -- it is poorly designed. Their image shows one type of attachment (shower ring type netting attachment) but in reality it is a zipper attachment which is totally impractical. They advertise themselves as Garden Winds Canada but have absolutely no ties to Canada - no manufacturing, no shipping, no customer service...so with my purchase of $200 US it cost me $50 shipping plus another $50 to ship the product back!! Ridiculous. Never never buy from this company!

Look for a more reputable company to buy from...... I entered product number from my canopy on Garden Wind site. Their site suggested several options, I ordered and they sent the wrong size. I paid shipping to get the wrong product and paid shipping to return it. They refused to credit me charges for their error. Buy local, I would not recommend this company to anyone. They do not understand customer service 101.. If you use them, be prepared to lose about $20.00... When I returned the canopy, I sent pictures of the canopy I have and product number. Also, included a note to send what I needed.. They didn't want to correct wrong. I would have place another order and pay for shipping charges again. They stole from once, but not giving them a second chance and suggest using another canopy supplier. Darin Shiflett

Horrible company, they give a number for customer service but you get a busy signal- when I was able to reach their CS the next day - she was rude and unhelpful - Please, Please do not buy anything from these repulsive people.

We purchased a replacement canopy and netting from this company this summer. Based upon our dimensions and the description online, we hoped it would fit properly. Once out of the box and on the canopy, it was clear that the description did not match the product fully and it was not going to be usable. After taking removing the canopy cover, carefully brushing it and repackaging it, we mailed it back (with the never opened netting) and paid for UPS delivery back. They refused to refund us, claiming it was "damaged and faded." We even contacted our credit card company to get a refund and they still responded with the above mentioned statement. We are very disappointed in this company and its products and customer service. We are not without a product, and $168 plus another UPS charge to return the product. Since we inspected the product before returning it, we have a very hard time believing it was "damaged and faded" -- and based on other reviews, it seems that this company has less than stellar customer service; it feels like a racket.