Garden WindsReviews of gardenwinds.com

The worst experience ever! I sent photos of my gazebo to these so-called experts. They recommended a model looking exactly like ours except the measure reads 12’x12’. I told them that mine is 10’x10’ post to post. They replied and said the canopy was indeed for a gazebo 10’ post to post and it was normal to add one more inch to each side extending the post… It is absolutely my mistake to trust these so-called experts. The product we received was way too big and the serial number did not even match what I saw online. I contacted them and they said that they believe that a smaller model existed but insisted that I received what I ordered… I wasted over CAD$120 on shipping back and return process fees they deducted from the paid amount. I will not recommend this company and will never purchase from them again!

I ordered 2 canopies and 1 set of curtains for my gazebo. Two years ago, I ordered a canopy and it was fine; better than the original. This time the canopies were the same material as the last, but the tie-downs had an elastic strap half the size of previous causing the hooks to go sideways resulting in small puckers around the periphery - not that bad, but annoying none-the-less. The curtains we got were CRAP - totally. The material and zippers were at last 1/3 weight of the originals. PLUS! The tie-backs were installed BACKWARDS. Several emails to their 'support' desk yielded nothing indicating what I was talking about - I sent two emails with photos of the problems; their response...."if you are dissatisfied with the curtains, just send them back" - with their little set of rules on how to do it. No mention of getting some decent curtains. My wife liked the color match with the top and we didn't want the hassle of returning them and possibly not getting our shipping costs reimbursed. Now we'll have to figure out how to reverse the tie backs or cover them with something. Sad!

Worst company ever!!!! Do NOT order from them or you will get faulty products delivered multiple times. This company does not believe in customer service and has no ability to understand the customers point of view! Time is valuable... if you agree then don’t order from this company. They will screw you over and steal your money!

Ordered New canopy and cushion for my 11 year old Home Depot swing June of 2017. Different look then original but ok. Material used is much thinner then original. Just brought both out of house for this season (Maryland) & seat cushion splitting(dry rotted ). Contacted customer service,sent photos,etc. They couldn't help because it was 1 week out of warranty, but offered 10 % off on a new one. Total use of product, 3 1/2 months. The original lasted 10 years. They're selling junk, nothing near the originals quality. Just waiting for the paper thin canopy to shred. They don't care about their customers. Sprint a lot of $$$ for junk. Fred Mueller

This company false advertises. Their products are inferior. Their customer service is more than terrible--it's non-existent. Terrible, terrible company. DO NOT DO BUSINESS WITH THEM.

Gardenwinds.com does not have accurate pics of the item your will purchase. This makes it very easy for a consumer to make an error when selecting a product. In terms of customer support to exchange an incorrect item, gardenwinds.com will not cover the shipping for a customer to return an item. Gardenwinds.com can fix this very easily by taking an actual picture of the item they are selling.

Worst product and customer service ever. I bought a 10'x12' canopy and expect it to be some ~10'x12' but in fact I receive 10'x11'5". The customer service keep denying their product is defected. Now they want me to send them back the canopy and ask me to pay for the shipping fee both way. This is ridiculous, stay away from them.

garbage canopy....didn't last 6 months. They won't help. Don't waste your time and money.