Garden WindsReviews of gardenwinds.com

Bought a replacement canopy from them in 2016. it was pricey but looked good, although obviously cheaper quality then the original. a wind storm tore it to shreds in 2018 and in January 2019 i emailed with MY BILL OF SALE from the first order i made with them to ask for the same one again. They insisted that my ordering history would come into play, and sent me a link to order. I did that, and after WAITING 8 MONTHS I got a replacement which was the wrong color and for the wrong swing, It fit but I had to make screw holes in it so i expect it won't last very long. They insist it's my error and won't do anything as they said multiple times. After we explained that I had to cut holes for the screws the tune changed to "oh we would have taken it back if you hadn't done that."

Horrible customer service Charged a restocking fee when I was told no restocking fee and even sent email with image where it said no restocking fee.

I purchased a cushion and canopy for my swing . The operation that took my order information was quite confident that the size was correct ( I wont mention the color which was not as described) . When I received my order the size of the cushion was not the size of the original cushion. There was a 2 inch gap on each side. So I called to set up a return and was told they DO NOT SEND RETURN LABELS , So I went to UPS to get a return shipping label with a 150.00 price tag connected to it. That was more then the cushion. I did not get the return shipping label , I though I would give them a call back to see if I was misinformed . They had it shipped to me for 25.00 dollars . This is what I was told. We have a contract with UPS not you . we do not and will not provide a return shipping label. I was transfered to management and was told, word for word the same scripted line. I then asked who her boss was and was told she answers to the CEO who does not take calls or e.mails but I was more then welcome to blast my dissatisfaction all over social media .. I want the public to if you order its at your own risk.They do not back the merchandice. I looked them up on the BBb and they had an F . I wish I would have read the reviews and did some home work .

The colour was much darker than represented on website. It cost me a hundred dollars to discover their beige is my mocha

Don't expect a replacement cover to be the same quality as an original. The seams are simple one-ply instead of sealed french seams. Every seam on the new cover leaks and even after going over them with sealer it will take extra coats because the seams will stretch open when pulling the cover over the frame. The "water resistant" rip stop nylon is not even close to water resistant. Over all this will turn a rain resistant gazebo into a glorified sunshade. Save your money and don't bother with this company.

I bought a hampton bay pergola from home depot a couple years ago. Now i cant get a replacement in canada. I found some in the states but will not ship to canada. This is b******t.

cheap,cheap,cheap. if you want crap buy from Garden Winds

Cheap fabric and wrong size. Do not trust this company