Aleksandra K.
I didn’t have a good experience with…
I didn’t have a good experience with GOL.de I wanted to order one product, which was a protein powder, but after seeing all their offers and discounts on their website, I decided to choose a 2nd product to which they said I would get 50% discount. I also was supposed to get 25% discount of my first order which it didn’t work, the 50% discount of the second product, plus one gift of an order over 60€. That’s what they offered. I chose the second product but what they did was make discount on the cheaper product, not the second one, plus I didn’t receive any gift from them. I only decided to get the second product because of the gift I was supposed to get after paying more than 60€ They simply seduce people with all those offers which aren’t true in the end. They don’t care about their customers, I thought it’s a fair company but I was wrong. I also waited a very long time to receive the package. After sending many messages and getting hardly any feedback, a person named Megan from customer service first told me that the free gift offers on their website were in June and August and not in July when I placed my order. Well that wasn’t true, I made a screenshot of the order where the free gift was applied, it clearly said the gratis gift was included, I attached that to the email and sent it back to her, then she answered me something else saying that I used a discount of 50% of the second product and this means that my order didn’t qualify for a free gift, my screenshot said something else, then she came up with another story that didn’t make any sense whatsoever. Totally unprofessional and unhelpful. I am disappointed that a company like GOL treat their customers this way. Your unprofessional customer service and your procedures of dealing with customers are unacceptable. Needless to say that kind of stress made me never want to buy again.