Garden of LifeReviews of gardenoflife.com

I product is good but. But there customer service is terrible. I have been buying there organic protein shack about 2 years. The containers are tall but never full usually half ful. But this time a third full. Called tho complain, they said sorry just take it back to the store if your not happy. Service in America has gotten terrible. I have bought my last container.

Irresponsible company - This company isn't responsibly training it's representatives on the products. UPDATE 16th May 2023: Garden Life have 'New & Improved' on the new packaging for some of their protein powders. When I've contacted them about the changes and could they let me know what they are a) no one knew and I was told I'd be emailed in a couple of days, this never happens and b) no-one on the phone has clue about the products. I asked if I can take more than one shake a day, I was told sure, do whatever you like, I asked if that was correct as the vitamin levels are quite high, the agent then said she'd ask someone. Long hold, and then "...no, you should only have one a day, due to the vitamin levels..." Right, so you say one thing and then another. **You are selling products that you responsibly need to have representatives that can advise customers on** it could be dangerous, if someone misuses a product or is allergic to your new and improved formulas. I was flippantly told don't worry, it's only some of the ingredients that have changed. Yeah, that's why I'm calling! This company gets worse and worse and isn't responsibly training it's representatives on the products. 11th April 2023 - I've really liked and bought Garden of Life products for years and referred many friends. However, their customer services is pretty dire, they typically have a really nonchalant and unfriendly people working for them and they don't know much about the products they sell. They're never warm, friendly and helpful. I find it so odd, especially when their products are expensive, you'd think they'd value their customers and want to keep them. Delivery times vary as it's shipped from the US which is disappointing; they're not an eco friendly company and I'd realised as of today that they're owned by Nestle so that's a large negative. I wish they were more personable and also didn't simply post generic replies to peoples concerns or problems here on Trustpilot. I was told a while back that leaving reviews would add credits to my account, when none appeared I called them to be patronisingly told I must be mistaken and read something incorrectly. I've had an issue with a product delivered that was poor quality and the stress that was involved with returning and refunding was horrible. So, it'd be 5 stars for products and 1 for customer services. Overall 3 at best. If I can find an alternative I will. Customer services matters, people are spending lots of money on your products!