Gardener's Supply CompanyReviews of gardeners.com

The short version is that the Demeter Garden Cart I received from Gardners Supply was MISSING the 2 left legs, a number of pieces were dented, paint was scuffed or chipped, or in poor quality. In the past 2 days, I have called Gardners Supply THREE times and have sent FIVE e-mails to substantiate my claim. Each time I am told to e-mail photos to serviceATgardeners.com, I have done that in multiple e-mails. I have NOT received a response or resolution. I have 21 photos to document problems with the item I received. When I call, I have NOT been told to return the item, I have NOT been offered replacement parts — instead I get stuck in the loop of being told to send e-mails with photos, I do that, I follow up, and then I am told they never received my e-mails and they say they can’t do anything until I send the e-mails. I HAVE sent FIVE E-MAILS to Gardners and they are lying. The problem is with Gardners Supply quality control and customer service. Gardners Supply needs to be held accountable. Gardners Supply is erroneously “claiming” they have not received ANY of the 5 e-mails I have sent regarding a defective order that is also missing parts. This is a lie as the customer service representative I spoke with on Tuesday said that if photos are too large they cannot see them which is why they can’t start a resolution. I suspect that is another lie to shirk responsibility for defective merchandise as my photos were each approximately 100 KB, the attachments in my initial e-mail was 2.1 MB, and in 3 additional e-mails I re-sent the photos making sure the CUMULATIVE photo attachments in each e-mail did not exceed 1MB. A large corporation such as Gardners Supply should be able to open e-mails with attachments under 1MB. Even if they cannot “see” the photos, they should still be able to see the text and respond. The e-mail address I sent the photos of the defective item to was correct as I cut and pasted it from their website and I have proofed it multiple times I am so frustrated, angry, and disenchanted with Gardners Supply. I have now spent OVER THREE HOURS in the past 2 days trying to resolve this issue. This includes starting a fraud report with my Credit Card company.

100% pure incompetence in after sales service. Have several grow lights and now I’ve been waiting for 6 months for resolution for problems. No one responds to questions when you call or email. Warranty is not worth a penny. Hard to believe a company can still be in business with the way they treat their customers. I will never buy from them again and I hope others will follow my direction.

Made a purchase in early May. They processed payment on May 4, 2026. They are impossible to reach. Emails are different and get no response. I don’t know what time zone they are in but I always get a poorly generated computer voice. The order was back ordered to third week of May with anticipated ship date acceptable. The backordered status was not communicated. I only found it by going to check my order. We are now on June 19, 2026 and still not purchase, shipping or update to my account. Beginning to think I’ve been scammed. Bought similar items a year ago and that purchase was flawless. Didn’t realize this company went bankrupt and was purchased by another company. Wouldn’t count of getting anything from them, nor having them honor their life-time guarantee.

Tried to cancel my order because it hadn't been shipped after 6 days. Was told it shipped this morning. Waiting on updated tracking and 10+ hours later still no info Was told to wait 24 hours for tracking and then it would be 7-10 days to deliver

I ordered two separate items and only received one but was charged for both. They never sent the other item even with emails complaining. I was warned about this company and should have listened. It is to bad as most of their items when they do ship correctly are nice garden items.

Ordered two items. Only one was shipped. They charged me for both. When I contacted them it took over a week to respond and they then claimed they shipped both. I sent them the tracking from FedEx and the picture that FedEx supplied with the delivery. No response and they continue to refuse to provide me with a refund.

The company recently went out of business and sold the company - when they did, the lost access to almost all previous customer records, which means it's going to be hard for you to follow up on past orders. I called customer service recently, because one of the light bulbs on my LED SunLite® High Intensity 3-Tier Garden (currently $1,199.99) was broken and I needed a new one. I was told that if a bulb breaks, they will not be able to sell you a new one - they do not have a stock for that. The representative also had no advice on where I might find a new one, or any specific information on the bulb itself so I could look for one on my own (the bulbs come with no information about wattage or anything like that printed on them). After 45 minutes and a transfer to a manager (all overseas customer service from India) they said there was a lifetime warranty and they would send me a replacement of the whole light unit, which would contain the needed bulb. They promised to rush the delivery order so I would have it in time for my planting for my 2026 garden. It seemed too good to be true. It was. They ghosted me - no emails, communication, or followup afterwards. I was previously a great customer for them and spent thousands of dollars on their products. Never again. Do not buy!

I have been ordering from this company for years. The products are excellent but last year and this year the shipping times have been terrible. Right now I am waiting for an order that was placed 3 weeks ago. I have not received any communication or response to my email. Today I called and although it was difficult to understand, I was told that it will now ship approximately a month after I ordered it. Ironically, I ordered another product from Amazon and it came in the usual two days directly from Gardner supply although that was not the supplier listed on Amazon. Go figure. I will not be using this company anymore unfortunately.