Gardener's Supply CompanyReviews of gardeners.com

After 10 days of "pending order", I called customer service and 23 minute estimated wait time turned into 1 1/4 hours. I was told all three items were in stock and would ship in 3-4 weeks. What a ridiculous and callous situation. I wish I had read these reviews earlier. Companies like these do not deserve to be in business- lack of transparency and lack of customer service. They obviously don't give a sh__, so take your money elsewhere.

I ordered to things from GS in March and am just now at the end of May receiving them. In order to return them they tell you to use the enclosed packing slip with the return label. Neither package had a packing slip. I have called numerous times and have been told my wait time would be greater than one hour. I have never been able to reach anyone. I sent an email but the only response I received was that they received it. I will never order from them again. That option will likely not be there since I expect that Gardener's Supply will not be around much longer.

I am so disappointed!!! I bought 2 hanging baskets on April…… it’s the end of May and NOTHING! I contacted them twice with no response other than “ thank you for contacting us and we will get right back to you” and when I called……. 45 minute wait was my estimated time! I am frustrated and I feel this is NOT the way to run a reputable company! I guess I will take my business elsewhere given the lack of response my reaching out has received!

Terrible company to purchase from. I ordered a few items over a month ago and still have not received them. They bill my card, then refund it, then bill it again. Customer service does not answer their emails and the call time for the phone was over an hour. I had to hang up after 65 minutes on hold. My order still shows as pending. Wish I would have researched them first. Gardener's Supply Company has terrible reviews across the internet.

This Company is ON THE DOWN HILL now, please don't do any business with them!

They seem to resent it if you use free shipping, it seems that they think just leave it laying around in the back of their warehouse forever. They over market their products and also overcharge for them. Try to get anything from them to be shipped to the western US - not going to happen for maybe 6 to 8 weeks for god's sake!

I have ordered many items from Gardeners Supply and had prompt delivery and was satisfied. My most recent purchase had an order confirmation. When I checked to see when the order would arrive the link would not recognize my email….the one that sends multiple emails per week ( specials etc) Customer service phone call connected me to a medical device company ( I can’t make this stuff up) Now emails are returned as undeliverable. Time for a BBB audit!!!!!

I have been a customer of Gardners in the past and was very happy, but at this point they have lost me as a customer. I ordered raised beds two months ago and I still have not received them. It takes a minimum of an hour of wait if you want to talk to a person, which is the only way to get status or cancel an order. They now have the items on Amazon with a two week turn around. So I tried to order through amazon and immediately it pushed out by one month (which is still quicker than ordering directly). I tried to cancel the order through Amazon that will not ship for a month and they are unable to cancel and instead I would have to wait to receive it and then drag the large package to a location to be returned. I don't know how they will stay in business with this horrible level of service.