SpartanA027
If it's TLDR read the last paragraph
Hello its me again i deleted my old post because i was kindly ask to by Rene the CEO of the company and i was feeling generous. So i purchased a 3 month subscription. I tried to set up the server and im not gonna lie sucked at it and used their customer service chat function on their website. Long story short they gave me wrong info and after that probably took a little over an hour to fix my problem. They also never informed me what was going on unless i threatened to cancel the service, i also sent a ticket threw their support system to cancel my service the website stated it will take a few hours. That few hours turned into 19+ and the only reason i think they responded was because i posted my first review. Rene the CEO was the person that finally contacted me. i wanted to cancel Rene did the typical o well give you a free month BS. I told Rene that i didn't want the service and to refund me. Rene said she would comply with my wishes and it would take a few days. Can you guess what i'm gonna say next? That few days turned into a full 8 day and i don't even want to go to their website and submit another ticket. I'm done Rene assured me this was an isolated incident that's why i deleted my first review but their actions say other wise. To be honest i would give this company a negative 2 stars if i could or at least a 0 but C'est la vie. I honestly hope this stops you from getting their service before you buy. In short don't get this service for if you have any problems where you need the company to get something done you're just wasting your time
Response from GameserverkingsSep 27, 2019
Hi there, I’m sorry to hear that you didn’t receive your refund yet. I’m not sure what happened and will reach out to our payment gateway to get to the bottom of this. In the meantime, I’m happy to send you a payment through paypal to ensure it’s instant. We’re 100% committed to taking care of you. Kind regards, Rene CEO Edit: User has been sent a full refund via paypal.



