GameneticsReviews of gamenetics.com

Never buy from this company full of crooks and scammers. I have spent the last 8 MONTHS trying to get my controller. On April 16th, I made an order through the company. By June 4th, I had to contact support, because my order didn’t come in. The next day I received a message that my order was on its way to me. Surprise surprise, when I get it, it's not correct. I’m not spending over $200 for an incorrect order that got forgotten about. June 12th, I reach out to support, callout to Josh who spoke to me, and on July 8th, after many emails of back and forth he says and I quote, “we can have this redone” I follow through the process, and after sending my controller back, never hear a word. I reach out, FOR THE THIRD TIME, to Gamenetics support on September 11th. By the time this person was done talking to me promising an update, it was September 29th. I am so disappointed with the lack of integrity, respect of consumers, and horrible customer support. NEVER buy from these criminals. I don’t have the controller I paid for, or the money I spent on it.

I finally decided to try a PS5 controller with the back button modification. I was pleasantly surprised with how easy it was to use! Definitely recommend to anyone who hasn't tried one before.

The controller takes months to get here and breaks within months not even a year. Save your money guys and don’t be like me or the other people… it’s actually funny how garbage this place is.

Tried to contact by email for help and took forever to respond. Trying to find where it was. Then we finally received controller and not even 1mth the double clicker we paid extra for stopped working. We emailed three times asking for help with no reply!!! My son ended up taking it apart and fixed it himself he even sauntered the wires back. I was so proud of him but so DISAPPOINTED in this company will NOT buy from again. Horrible customer service.

I ordered the controller and at first everything went fine. They were very accommodating and let us add a total of 4 back buttons. When it first showed up it was working fine for about a day, then the R1 button was sticking and wouldn’t come up so they said that they would fix it. So we sent it in and they didn’t even acknowledge it. It took them over 2 months to fix it with very little communication. Then to top it off they sent it to the opposite side of the country they sent it to California instead of North Carolina. Luckily I had family that lived there and they got it. I would not recommend their services to anyone

I ordered a personalized controller for my son and they waited until a month later mind you their site says 2 to 3 weeks to tell me that there was a shipping delay. It took me 21 emails to try to get a hold of somebody you can never get a hold of nobody then when I finally got a hold of somebody they didn’t even offer discount offer to make it right. Nothing kept telling me that every piece that I had personalized for my nine-year-old son they were out of stock, they are the worst customer service. They’re very rude lack of communication and unfortunately, I had to deal with my sons broken heart on his birthday when he didn’t get his controller, but that’s OK because I’m taking my business elsewhere. This is the worst company ever I’d save your money.

Save your time and money, they actually suck.

Bought this controller around January which took 2 months to get used it for maybe a 3-4 month or so and something was rattling inside it was not dropped or anything I called and they told me to send it back and they will repair it I sent it back maybe 3 to 4 months later I finally received it used it for another 3 months or so same thing something's rattling inside it didn't work I emailed them and now they told me my warranty is up. Spend all that money just to have something thrown in the garbage not even a year that it was in my hands and used. Between the delay of getting it in the first place and then three to four months waiting for them to send it back after repair it's not been a year### BS