GameneticsReviews of gamenetics.com

I strongly recommend that you do not order from this site. The wait is over 3 weeks, to this day I still haven't received the controller and the customer service is really bad. My son-in-law absolutely wanted to order from this site because he thought it was cool to have a custom controller. Every day he's a little more disappointed because the purchase still hasn't arrived, no tracking number was given to us so we assume the worst. Customer service doesn't get back to me even though I've asked for a refund. Be careful ordering there

Controller is awesome it came broken so I took it to game stop and they fixed it

While I have to admit just about everything in the other reviews did happen to me, after multiple emails and weeks of waiting I did receive a functional controller. I don’t know how long it will last based on the other reviews though. Unfortunate. I’m almost sure the customer service are the same people putting together the controllers. They probably game more than they build as well.

I wish I would have read all these reviews early. I bought a controller and it broke within the first month. They wouldn't warranty it so I agreed to pay the $25. Now they won't get back to me. Do not buy from from Gamenetics!

I see a bunch of reviews saying it took forever to come and the controller was broken. Yes it took my controller 3 months which isn't that bad compared to the other reviews. My controller came today and I hear people complaining about it being broken but all of my buttons work. Is it luck?

so I had ordered an Xbox remote in March 2023 and it had just came in late 2024 it only had mouse triggers and it was pretty basic and when I got it was broken than when I got it back the A button was broken then when I got it back again the left trigger wasn't working now I'm waiting for them to fix it again its poor shipment its poor building too I wouldn't want anyone to buy

Recevied my order within the time frame, but left joystick isn't working. Contacted them for a week before getting the label they said they would send me to mail back to be fixed. Has been 14 days and counting, and still have not received and email back or anything with an update on if they received the controller, or when it will be fixed and mailed back to me. I like the concept, but of course would like to use my controller. Hopefully sooner than later. I concur with the previous reviews about customer service. They seem to need 1-2 employees to handle the customer service side, while the others take care of production. You can't get an A or B for the product, but then the service be an D or F.

The most disgraceful customer service I have ever experienced. I ordered a custom controller for my boyfriend on 11/4. Their custom build time is 2-4 weeks. Right before the 4 week mark, I found out that my job needed me to relocate to another state on 12/8. I reached out to customer service on 11/22 letting them know I am moving and asking when the controller will ship and if it will not arrive before 12/8, then is it possible to change the delivery address. They replied without addressing when it will be shipped, they simply said "what is the address you want to update to". I replied saying "please only update to this new address if it is going to be delivered after December 8th, it has been over 4 weeks now so please check when it will be shipped before you change the address" then proceeded to give them my new address. I then receive a reply stating only "I have updated the address for you". This is where I started to get frustrated because they are ignoring half my request and updated my address despite me saying to check the ship date first before doing so. So then I reply "Ok, but no one is really answering my question. Is it going to be delivered after December 8th? It has been over 4 weeks now so it really should be arriving sooner than december 8th. Please just tell me when it will be shipping." This was on 11/26. On 11/29 I received a notification from USPS that it shipped and was set to deliver on 12/2, which is a whole week before I am arriving in the new state. The state is cold and the controller will be sitting out in freezing temperatures and probably snow for a week before I arrive. I email them again on 11/29 and say how disappointed I am and that if my landlord cant hold the package for me that I need a refund. It is now 12/4, the controller has been delivered and I have yet to receive a response. My landlord is out of the country so they cant hold the package. I sent 1 last email today and I am going to report fraud to my CC company and leave a review on the BBB if I do not hear from them within 24 hours. Please save your money and DO NOT order from them, there are way better options out there for this price point that have a competent customer service team.