customer
The doctors and this app have relieved…
The doctors and this app have relieved so much stress about getting care

Traditionally the healthcare system has been one-size-fits-some. Galileo was built to reimagine what modern healthcare should be from the ground up. One of the fastest growing tech-enabled medical practices in the country, Galileo is designed to deliver high-quality, affordable care for everyone. Through an easy-to-use app, patients can receive on-demand, 24/7 virtual care care for most conditions, from the common cold and hair loss, to mental health and diabetes. After downloading the app, patients are able to immediately connect with Galileo’s team of medical experts and get help, fast. Through the app, they can also receive prescriptions, order labs, or when needed, be referred to an in-network specialist. Care is delivered via chat, video, or audio, allowing patients to skip the doctor’s office and receive care, wherever they are. Galileo’s doctors are board-certified clinicians from the country’s leading medical schools, trained to deliver clinically excellent care to everyone. Galileo employs full-time doctors across primary care, specialty care, and mental health; with 30% of its clinical staff being fluent in both English and Spanish. Clinicians work together closely and coordinate their efforts, which allows for increased accuracy and the best clinical outcomes for patients. The Galileo service currently operates 24/7 across all 50 states.
Galileo Medical (galileohealth.com) has 579 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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579 approved reviews, newest moderated first
customer
The doctors and this app have relieved so much stress about getting care
Arif M.
I wanted this health insurance company to be really good, after all they are the different kind of healthcare provider. But I was thoroughly disappointed! They only have two doctors in our area and the waiting list is long. I can handle that, no problem, But the communication process with the team is worse at best. You can only email them. I canceled my policy in February. It is in the middle of July. I still get charged by them. Please don't buy anything from this company.
Response from Galileo MedicalJul 11, 2024
Thanks for writing, Arif. Galileo is not health insurance. We're a primary care provider. We have excellent providers who are ready to care for you - there is no waitlist. Perhaps you have access to Galileo through your health insurance? We'd be happy to help you sort through the issue. Please reach out to [email protected] if you'd like us to get to the bottom of it.
Sharon P.
Timely, pleasant, professional, thank you
customer
The knowledge of the information that they give
Patricia T.
So far, everything has been good. Thank you
John M.
Within an hour of my inquiry I was sent a link for a teledoc appointment. The LPN quickly suspected I had swimmers ear (I had my doubts), and she seems to have been proven correct. She prescribed ear drops, which started to work within a couple of days. At least for this type of ailment, I don't think any other treatment option could have been more effective.
John
The prompt response to my issue and the suggestions going forward.
customer K.
The doctor the team the staffing is so amazing an on point so thankful far the team