Galaxy ConReviews of galaxycon.com

Two hours to pick up a badge for tickets that cost $65 per pop. Ridiculous that this event only has one opportunity to pick up badges in advance, and it is during a short window on a Thursday night. Never ever again.

I attended Galaxycon Austin 2023. The line to get in the door was over two hours long in the Texas summer heat. It was nearly 100 degrees, no water was provided nor any shade. I was uncomfortable. For some people, that is a true health hazard. Only one entrance door was open and all guests were funneled through the one door. Then, after you got inside, you had to wait at least another half hour in a different line to get your badge. Crowd control was nonexistent. There was no signage other than what already existed at the convention center so it was very difficult to figure out where to go. So disorganized it was chaos. I missed the one panel I really wanted to see. I was profoundly disappointed with this experience.

Absolutely the worst convention i have ever gone to. Every panel was over a half hour late, no weapon or pass checks on anyone. The most laxed garbage con i have ever had the displeasure of going to. Paid $135 to wait a half hour and not even be given enough paper and pencils to draw, organization is terrible and on par with a scam.

Absolutely horrendous customer service. A celebrity I wanted to meet canceled a few days before convention and I figured it wouldn't hurt to ask about a possible refund. But the nasty response that I was given was seriously offensive. At least the photo op and autograph gets refunded but really they need to learn manners there. I ask simply, "is a refund possible if the guest i was traveling to see cancels". All they had to say is 'no sorry, thats our policy, the fine print states no refunds and we would still love for you to come' and not 'we get this all the time and is why we don't give refunds, you should have thought about this in advance of purchasing your ticket, this isn't a one celebrity show you know.' Seeing all the other poor reviews show how disrespectful they appear to be to the people paying them..their customers. It really turns me off from ever trying this convention again and will stick to my usual ones.

I paid for a celebrity photo op, $70 total. The lines were so impossibly long that most people did not get to use their ticket. This company is impossible to reach, they plain stole my money.

To Whom It May Concern, The panel for The Vampire Diaries and the panel before that was handled horribly. I had purchased VIP passes for my niece and me specifically for seeing them and getting first entry into their panel. My niece and I were the first people in the VIP line for entry to their panel. The room was not cleared which ended with my niece and I sitting in the back of the panel. General pass holders entered during the panel before. There should have been some sort of procedure followed to ensure that the room was cleared before allowing VIP to enter. There should have also been a designated section for VIP seating. This is the last time I ever waste money purchasing VIP and not being able to get my money worth. The price of the VIP passes are not worth the “benefits” it comes with. This will probably be the last Galaxycon that I spend my hard earned money at. VERY DISAPPOINTED VIP PASS HOLDER

Completely got the autograph wrong, they rush too much!

Never buy anything from here. They are a third party and not responsible for the celebs signing anything any issues and you are screwed no refund