Gage DiamondsReviews of gagediamonds.com

Response from Gage DiamondsJul 15, 2022

Hi Casey, I'm sorry you feel that way, however, Madeline is our top sales associate and all other reviews will back that up. I've been updated on the situation and it appears you are requesting a full refund on a made-to-order engagement ring. Our policy, as stated on our website, is that " custom orders are subject to a restocking fee up to 35% or may not be eligible for a return" and we were willing to swap the setting out for you free of charge, but unfortunately we must add a restocking fee for a return as the setting was made specifically to fit the specifications of the center stone you chose. I apologize for any frustrations our policy may have caused.

Response from Gage DiamondsJul 15, 2022

Hi Gregory, we are sorry your order took longer than anticipated! All of our pieces are made to order and ship in 10-15 business days because unlike big-box jewelers who mass produce their jewelry, each piece at Gage Diamonds is made-to-order and created with the utmost attention to detail and craftsmanship. Every piece is then meticulously examined by quality control to ensure your piece meets our exceptionally high standards.

Response from Gage DiamondsJul 11, 2022

Hi Vernysha, this is untrue. Our vendor has provided a signed letter from their Senior Gemologist stating that the item purchased contains lab grown diamonds and not moissanite, which we shared with you. "Stuller Inc. is offering Laboratory-Grown Diamonds (LGDs) since 2016. As part of its zero-tolerance policy for undisclosed LGDs, since 2018, the company runs one of the world largest diamond screening operations on all its diamonds, of both natural and lab-grown origins, to confirm their identity. The operation includes a fully dedicated in-house GIA melee analysis service run by GIA personnel and 63 diamond screeners and advanced instrument machines run by Stuller associates and gemologist specialists. Every stone, from 0.008mm is screened by at least two technologies. Some of Stuller’s LGDs vendors, mainly those that grow diamonds using the HPHT method, are using a modified technique. They add an element called Boron into the original growth mixture to improve the quality of the end-product and increase efficiency of the process. Recently, scholars reported that this modification may cause LGDs to slightly change their properties and react differently to some testing devices. Several reports specifically stated that these products might be falsely identified as a moissanite mineral, commonly used as a diamond simulant, by thermal and electrical conductivity probes (known in the trade as “diamond testers”). Please refer to the link below, published in the Journal of Gemmology (one of the world’s most important scientific publications of gemology), for more information: https://assets.stullercloud.com/das/105192024.pdf Stuller is aware about this issue and, therefore, avoid using these old diamond testers in its screening operation. Instead, Stuller teams confirm the identity of all LGDs using state-of-the-art spectrometers and imaging devices, as done in leading gemological institutes. Unfortunately, although Stuller pushes to encourage awareness about the irrelevancy of diamond testers in testing of LGDs, many jewelers and pawn shops are still relying on these old tools. The truth is that, as these tools were invented 50 years ago, their technology simply cannot comply with the current market products."

Response from Gage DiamondsJul 11, 2022

Hi Mike, I apologize for your frustrations, however, as stated on our website and order confirmation emails, all of our items take 10-15 business days as they are all made-to-order, and if you choose to finance your purchase, your payment schedule begins the day you check out. I see that from the date of the order to the date of shipping was 10 business days.