Shams K.
I didn’t like the customer service
I didn’t like the customer service. Frankie is not helpful. She rushed me and I didn’t end up buying a ring.

Gage Diamonds is Chicago's premier retailer of engagement rings, wedding bands, fine jewelry, and designer watches. Buy now and pay over 12-24 months with 100% no-credit-needed financing through LendFirm. Apply today and get approved in less than 24 hours. All you need is a valid bank account in good standing and direct deposit.
Gage Diamonds (gagediamonds.com) has 438 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 17 reviews with 2 stars · Clear filters
Shams K.
I didn’t like the customer service. Frankie is not helpful. She rushed me and I didn’t end up buying a ring.
Garrett W.
Lack of communication. It has been a nightmare trying to get information on my order and when it is going to ship out. And actually talking with a person has been very hard as well.
Sharon C.
I don’t know how the experience is. I found a ring that I liked, however it takes 20-35 days before I will get the ring. Then they started drafting the payments from my account two weeks after I ordered the ring. I do not like having to wait for my ring, if I don’t like it and have to return it, I then will have to wait for a refund! This is the first time I’ve gone through this process, unless their products are exceptional! I will definitely not buy from them again!
Carlos M.
Ask lady for template to measure my wrist, she said company doesn’t have that, need to get myself
Melvin H.
It’s been a month since my purchase and still have not received my purchase but 2 payment have been taken out my account
Response from Gage DiamondsJan 10, 2025
Hi Melvin, According to our records, you placed your order on November 13th, and we shipped it out on December 13th, which makes it exactly a month. Before placing orders, we make it clear that if there are any customizations, it can take up to 25-30 business days for the ring to be made. We apologize if it took longer than you expected.
Clinton H.
When you make a promise and you make someone pay extra to have the ring ship to you before a certain date. Then it should be meet. My ring didn't ship out on time and I received no message or call telling me so. I had my whole family and her family here to be part of me proposing to Cielo, my girlfriend. I was suppose to leave the next day to my duty station for a 6 month tour oversee's. I delayed it so I could at less propose to her. I had to pay for a plane ticket since I was going to drive. I did receive a message the next day after the fact, telling me that it did not ship out on time but it was too late. They refunded the $150 and next day it to me at no cost but the damage was done. I signed for the box and she stood next to me. Cielo, just said. my day was stolen from me and my family. I felt bad and there was no way to fix your mess up.
Brendan
I ordered a ring and necklace for our one year anniversary. It did ship out late which wasn’t a huge deal. I got it 3 days after our anniversary when it was supposed to be in on 10/07. Once my wife opened them, she loved them, but I was thrown back at how small they actually ended up being. The necklace was just a spec that I could just about barely see. It was extremely small and the photo when I ordered it was misleading. The ring stone was smaller than expected as well, though I didn’t expect something ridiculously big for $1700, but once again the photos that were posted were extremely misleading. I honestly don’t think I would purchase from them again.
Response from Gage DiamondsOct 12, 2023
Hi Brendan, thank you for taking the time to share your experience with us! We do include product measurements on all of our product listings to avoid misleading customers. I see that the necklace product details note that the stone size was 1.50 mm and the engagement ring product details note that the stone size was 5.50 mm. Additionally, all of our orders take 10-15 business days. I see you ordered on September 18th and the items were shipped on October 9th (the 15th business day.) We apologize for any inconvenience this may have caused.
James H.
Haven’t seen the ring yet it’s been delayed two times.
Response from Gage DiamondsSep 15, 2023
Hi James, our team has contacted you twice along the way to keep you updated on the timeline, and have not heard a response. Please get back to us at [email protected] so we can get your item to you!