customer
Disappointed with Delivery Experience
I ordered Fytoo glasses as a special birthday gift for my mother. Unfortunately, the delivery experience has been a disaster. The package was not delivered to the correct address, and I haven’t received any updates from UPS on its status or who picked up the glasses. It’s incredibly frustrating that I’m left in the dark without clear communication or resolution. These glasses were meant to arrive in time for a significant occasion, but instead, I’m left disappointed and upset by the lack of professionalism in handling my order. Until this issue is resolved, I can’t recommend Fytoo, despite any expectations I had regarding their product quality.
Response from FYTOOSep 30, 2024
We're sorry for this issue. After receiving your email, our agent suggested that you could contact the USPS service to figure out the package situation but didn't get a reply frame you. But we still feel sorry for this whole thing and would like to make this right. To better assist you address this issue, our agent has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.



