Sheri L.
This was my first time ordering…
This was my first time ordering prescription glasses and I think there should be an option to upload your prescription so that those who know how to read it can order the lenses correctly. I was not confident submitting my information nor do I believe I got my PD correct. I also was surprised an eyeglasses company did not provide a hard case when purchasing glasses. That should be automatic for protection of purchase. I order basic glasses no script and still get a case from eyeglass companies that was really disappointing. Otherwise I'm satisfied with my purchase.
Response from FYTOOMar 12, 2026
Thanks so much for your feedback. We are very sorry for your unhappy experience.Our website allows you to upload your prescription when purchasing eyeglasses, and you can also save your prescription on the website.We will improve our products based on your feedback.To better help you solve this problem, our team has emailed you. Please kindly check your email or spam folder. We're looking forward to your reply.



