John S.
Great customer service
Great customer service and quick to resolve any issue with ordering/shipping!

Shop Eyeglasses Shop Sunglasses FYTOO boasts a powerful supply chain system, continuously investing heavily in building an intelligent system, constantly optimizing user experience, and providing personalized customized services and a comprehensive after-sales service system. We have gained the love and trust of users in more than 200 countries. FYTOO is always committed to providing more users with clear vision and a wonderful shopping experience. We believe that prescription glasses should be high-quality, affordable, and fashionable. Find Your Perfect Fit at FYTOO Our frames are inspired by talented eyewear designers. Whether you prefer a classic, sophisticated look or a bold, trendy statement, we've got you covered. Plus, we offer a range of lens types to enhance your vision and comfort. Choose from Progressive lenses, Blue Light Blocking lenses, Photochromic lenses, and more. You can add lenses to any frames you like, creating a personalized pair that's all yours. Your Satisfaction, Our Mission At FYTOO, we're committed to providing a worry-free shopping experience. Whether you have questions about frame styles, lens selection, or need help with your order, please don't hesitate to contact us - our passionate and friendly experts will be happy to help, ensuring that you receive your perfect pair of glasses quickly, efficiently, and with a smile. Trust us to take care of your eyes.
FYTOO (fytoo.com) has 10,689 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent
10,689 approved reviews, newest moderated first
John S.
Great customer service and quick to resolve any issue with ordering/shipping!
Wadha D.
I haven't received my glasses yet, but the service was quite satisfying when the carrier company lost my shipment. They sent me a new one for free as soon as possible. They are also very quick to respond to emails and have great communication skills!
Mimi
Poor customer service. I have called several times and left contact info and no response. I have questions and concerns regarding a recent order.
Response from FYTOOApr 4, 2026
We will reply to every customer's email within 12 hours. If you don't receive a reply from us for a long time, please check your junk folder. We're sorry that we can't find your order record based on the information you left. Could you please provide us with the order number? We'll try to help you out.
Anavelisse M.
I placed my first order last month and the quality of the glasses was excellent. I made a second order was lost and the customer service has been efficient answering my questions.
kim
love the glasses
Tracy
Website says glasses can be returned within 30 days for exchange or refund. When I reached out all I was offered was a 20% discount on another pair. I will not recommend nor ever purchase from them AGAIN! UPDATED REVIEW!!! Thank you Mia for reaching out to me. Fytoo reached out to me and offered me a great solution to replacing the eyeglasses without the expensive of buying a new pair. I am completely satisfied and look forward to receiving my new eyeglasses! 🤓
Response from FYTOOApr 3, 2026
We're sorry for the inconvenience. We offer a 30-day warranty and will issue the refund after receiving the package. We just offered the coupon solution for the customers' choice. If you prefer returning bac, Please tell our agent, and we will offer you teh address. Our agent has contacted you again to help you out. Please check your email in your mailbox or spam folder. Looking forward to yoru reply!
customer
It was a very user friendly website and the customer support was amazing! The glasses came quite a lot later than expected - otherwise fantastic!
Darryl
Very happy with my service Rita help me out so much thank you FYTOO staff .