FYTOOReviews of fytoo.com

Glasses were great and good customers service by Aya

I ordered a pair of glasses, but unfortunately, I had trouble seeing far distances with them. I emailed customer support to flag the problem, and they were very helpful. They promised to send me a new replacement pair for just the cost of shipping. I can’t give 5 stars since the first pair wasn't right, but the service since then has been excellent. 4/5 stars for the great support!

I really love my new glasses! They are stylish and very beautiful. I have a lot of nice compliments from my clients! And the quality is impressive for the price!!! Will buy again for sure!!! And service was good!

I need to edit this because I received my eyeglasses so perfect! They came in a good package with all I need to take care of my new eyeglasses! Thanks, FYTOO!

Excellent frames at a good price and overall good service. I'll definitely buy again

Very poor and slow customer service. They do not use the phone no they provided for customer service. They exclusively email which takes 24 hours to reply. There was no interest from customer service to locate my order when it failed to arrive as promised. I placed my order on 3/3/26 with additional shipping cost to ship in 4-5 business days. The order was then shipped on 3/16/26 via fedex. I never received the glass and contacted customer service on 3/27/26. I was advised that I contact fedex because they shipped it. I called fedex and I was told the glass is shipped back to the sender as fedex was not able to deliver. This is bizarre as I was at home on the date mentioned and fedex did not show up. I contacted Fytoo customer service again. The offer I got was to send the glasses via " UPS this time which is more reliable". I was also told that the order takes many days as it did for the first time. I declined and got my refund.

This was my first time ordering from them. There was a glitch with my order but they promptly worked with me to make the correction and expedite my order. I will absolutely order with them again

Hello! To be honest, I am absolutely delighted with these glasses. I always choose this brand for the quality of its lenses; in fact, this is the fifth pair I’ve bought. This latest acquisition has been my best choice to date—this pair fits me perfectly. I’m already browsing other models on your website for my next purchase. Honestly, the entire process is very simple, from selecting the frames via the app to placing the order. I really couldn’t be happier, and I commend you on your excellent work!