Fuse LensesReviews of fuselenses.com

First day on the beach - and I cleaned my mirrored lenses (second set since the first set had same problem) and the mirror coating washed right off. I started with clean water then used a mild soap that I first diluted. These are cheapo plastic and the mirror coating is crap. Fuse offered me a 10% discount on replacements. Wow - nice effort…. I’d strongly recommend spending your money elsewhere. I am DONE with Fuse lenses!

I ordered lenses in March. I had to call and ask where the prepaid box I paid for was. I received an apology and assurance that all haste would be given my order. It wasn't. When I received my order the lenses held no prescription. I called to say I couldn't place blame but I had filled out the Rx and PD info, so I'm not sure- maybe timed out? I got email from zach telling me to email my RX. I did immediately. I expected I hear back when they crunched the numbers. They emailed and asked for the Rx again. I sent it giving my phone and email so they could confirm cost. Never heard back. Twice more I nudged them... all I got were ads. I didn't expect them to give me anything free- I did ask if they would consider the cost of the unusable pair they sent in pricing the replacement lenses. Never a reply. So I cannot recommend FUSE- there are more efficiently places online to order from.

They confirmed my order and yanked money out of my account 2 weeks ago and all I have to show for it is an IOU from them today, 2 weeks later, claiming that they are still working on custom cutting my one pair of non-prescription lenses. Oh and "We expect your lenses to be shipped out in the next week". Are you kidding me with this? I'm totally dissatisified with this company and this process. Very frustrating.

Terrible experience. Sent in glasses for custom lenses. Received return box and could not read RMA because of poor quality control. Label was stuck to bag. After a week of them finally having my glasses they issued a refund and stated they could not make lenses. What a joke they are. Be careful if you use them but never again will they get my business.

The worst customer service I have ever faced. I was trying to communicate with a lady named Danniele, about an order and the shipping procedure and the answers I was receiving were like automated from a robot. I am pretty sure she didn`t even bother to read my messages. I can`t stop thinking the scenario I was trying to replace a faulty lens. It would be a dead end. No way. Negative stars rate.