Fuse LensesReviews of fuselenses.com

Yet anther day passes and after a month and I still don't have my Costa frames back. So far I'm out $300;and alll I can say at this point is I won't do business with Fuse again. Think twice

I was excited when ordering for my glasses I like so much, expecting to get them within a reasonable timeframe. After 2 weeks I got an email saying that they were backed up and would produce them as soon as possible, blah blah. After another week another similar email. Another week (4 weeks-ish total) and I reached out. They said sorry they’re just really backed up. They offered me a 30% discount off of NEXT order. I said if I couldn’t at least get a good discount off of this one I wanted refund and what a terrible experience for first time customer. They didn’t seem to mind losing customer they never had and just offered refund. Not even apology. Definitely suggest ordering from Revant instead. Ordered same lenses and had in less that 7 days.

Ordered replacement lenses for my Oakley half jacket 2.0 xl from this company and got a message at the end of the purchase process saying it takes 5-7 days because they custom make the lenses. At day 9 I had not got an email saying my lenses had shipped and I was going on vacation the following week the the Caribbean so I sent them an email to ask for status of order (they do not have a number to contact them directly) their customer service link says they reply in 24 hours to emails. 48 hours later, no reply, I emailed again and asked for an update and included that I would have credit card company reverse charges if I did not hear from them. It is now a full week since that email, no respond, order has been cancelled through my CC company and ordered Oakley replacement lenses off Amazon and had them the next day. Should have never ordered from them. Would not recommend customer service is non existent and this might be a scam company

Tried contacting company three times about and order that was placed three weeks ago and haven't received any updates really bad communication

Went through full order, paid my money and waited and waited and waited. Contacted them and was told that they can’t provide service in Scotland even though it says international was option and let me provide details via dropdown etc. just as well I contacted as they didn’t even proactively refund if they can’t provide. Stay well clear use someone who can actually deliver not only the product but customer service. Order number: 551445

Worst quality lenses ever. Expect low quiality equal to Chinese cheap products. Edit: I will not buy anything anymore from your company.

My lenses HAVE NOT been delivered. The shipping states that they were. They HAVE NOT been delivered and our "neighbours" do not have them as an email suggested. Nor should they. Impossible not to get our address correct in that we have Christmas lights illuminating the entire place. Will be contacting our credit card company as to this "fraudulent" hustle FUSE Lenses is pulling. Update...... Fuse Customer Service has reached out immediately. Rosina from Fuse sent a nice email and has offered to ship another pair of lenses if the lenses are not delivered today. I will keep all updated.

Very poor ordering system and customer service. We placed an order they automatically added another product which was not part of my original order. First attempt to pay was through PayPal but did not get confirmation and instead got an error message. I changed my mode of payment to CC and got charged for my original then for another product which I did not add. On top of that, the first transaction that was through PayPal was actually charged. I tried communicating to them with screenshots of the transactions and requested for a reversal since only one order was reflected. They keep on insisting that the order was valid without recognizing that there was an error in the system since 3 we have records of the 3 charges; 1. PayPal which was on error 2. CC which was the correct order 3. CC charge which was the “additonal offer” that was automatically added to the order to increase your spending for this company. I’ll be very happy to share to you all comminications and proof of my transactions.