I love my cat litter box, super quiet and smooth. I have 2 cats and it is very spacious fits my cats soooo well. Love it!
VJ
Virgie J.
A Lifesaver for Cat Owners
We have three cats, this automatic litter box has been a lifesaver! I only need to change the bags every 3 to 5 days, which is such a relief. I might even consider getting a fourth cat now.
JD
Jon D.
Our two cats were hesitant at first to…
Our two cats were hesitant at first to use the automatic litter box but grew into trusting it and using it regularly.
We appreciate the lack of odor and the tidiness and will be purchasing another in the future for upstairs.
JM
James M.
Worth the Wait!
This cat tree is beautiful - the best one I've ever seen. It fits perfectly in the corner of my living room. It took over a month to arrive, which was frustrating, but their customer service was great about explaining everything and I'm happy with my purchase overall.
DR
Dexter R.
I’ve owned several smart liter boxes
I’ve owned several smart liter boxes. This one is compact, quiet, easy to clean, and conceals smells. The cats seem to like it and it gives them better privacy than others. We had the Litter Robot for about a year. It’s challenging to clean and it always stinks. There’s just no combination of things that mask the smell. It’s also huge. It broke and the customer service told us we needed to buy a new part for $250. The whole thing cost $500 — no thanks. We decided to try a new brand. I read others reviews and they are right. It’s quiet, smaller, and easier to use than others. The round litter box simply unclips so you can remove it to empty and wash the entire unit. This is a superior design. We also have a Cat Genie connected in the laundry room but it stops working from time to time so this is a fantastic back up.
AG
April G.
That absolute worst company I have ever…
That absolute worst company I have ever ordered from. I ordered a scratch post in April. The company let me know it was back ordered due to demand and I would receive in June. I waited. When I emailed 4 times at the end of June…. I NEVER received responses. When I finally contacted via instagram, I got a BS response offering me $10 discount and that product was coming. That said , every response was auto generated (like all of the ones you see below. It is July 4th. I received a message yesterday that they can’t place my order any longer because I stopped payment… to which I NEVER did.
This company SUCKS so bad. I’m sure I will see a garbage auto generated response to this review. The worst company I have ever used for a nothing product.
Response from FurrytailAug 16, 2024
Dear April,
Thank you for taking the time to share your experience with us. We appreciate your feedback, as it helps us to identify areas for improvement and provide better service to our customers.
Let me start by addressing the concerns you raised in your review. We have carefully reviewed the email exchanges between our teams and can confirm that we did respond to your messages within the promised second business day. We have included screenshots of these exchanges for your reference.(https://drive.google.com/file/d/1MwhkWsuv1SHcfPFVVhwnsQBsQ0SjuUhH/view?usp=drive_link)
Additionally, our records show that we did receive a payment dispute request from you, which unfortunately led to the cancelation of your order. We understand that there may have been a miscommunication or misunderstanding regarding this, and we apologize for the resulting frustration.(https://drive.google.com/file/d/1xMb4-_KnhZ5UMewjxu3eR2XP76LEbgzO/view?usp=drive_link)
Despite the challenges we faced with the inventory shortage, we should have handled this situation better and provided you with a much more positive experience. We take full responsibility for the inconvenience and disappointment this has caused you.
Please know that we have since restocked the product you ordered, and we are committed to ensuring that such inventory issues do not occur again in the future. Our goal is to provide a seamless and enjoyable shopping experience for all our customers.
If there is anything we can do to make this right, please do not hesitate to reach out to our customer service team at [email protected]. We will work diligently to resolve this matter to your satisfaction.
Once again, we sincerely apologize for the unsatisfactory experience you've had with our company. We value your business and your trust, and we are dedicated to continuously improving our operations to provide the high level of service you deserve.
Sincerely,
Alyssa
Furrytail Customer Support
FR
Frenchy
it looks nice in the photo
I haven't received my item yet am sure it'll be fine
Response from FurrytailApr 24, 2024
Dear valued customer,
We sincerely apologize for the very delayed reply. We deeply regret any inconvenience this may have caused you.
To address your concerns, we kindly request you to contact our customer support team at [email protected]. Once we have received your email and reviewed your order information, we will promptly provide you with a suitable resolution.
Thank you for your understanding and patience. We value your feedback and strive to ensure a positive experience for all our customers.
Best regards,
Customer Service Team
Furrytail
EO
EDDIE O.
So far ordering was easy
So far ordering was easy! Also you had no issue taking money from my account.
Response from FurrytailApr 24, 2024
Dear valued customer,
We sincerely apologize for the very delayed reply. We deeply regret any inconvenience this may have caused you.
To address your concerns, we kindly request you to contact our customer support team at [email protected]. Once we have received your email and reviewed your order information, we will promptly provide you with a suitable resolution.
Thank you for your understanding and patience. We value your feedback and strive to ensure a positive experience for all our customers.
Best regards,
Customer Service Team
Furrytail
