FurrbbyReviews of furrbby.com

Response from FurrbbyFeb 24, 2026

Dear Sarah, Thank you for your feedback regarding your order and delivery experience. Please trust that we take every customer concern seriously. However, after a thorough search of our records, we haven’t been able to locate any previous emails or support tickets from you matching the details of your order. It’s possible there was a technical glitch or the messages didn’t reach our main support inbox. To help us investigate and resolve this for you immediately, could you please reach out to our customer support team directly at [email protected]. We’d be happy to look up your order details, track your shipment, and assist with any next steps to ensure you receive your item or a resolution as quickly as possible. We look forward to hearing from you and resolving this as quickly as possible. Best regards, The Furrbby Team

Response from FurrbbyFeb 10, 2026

Hello Ellen Thank you for sharing your feedback with us. We’re sorry to hear the product didn't meet your initial expectations regarding size and usage. Regarding the size, our XL model measures 16.5" x 22.8", which we find provides a comfortable space for most cats. However, we understand that every cat's needs are different. If you require an even more spacious setup, we do offer an XXL version in our store that might be a better fit for your furry friend. Regarding the "messy transferring" you mentioned, our litter box is actually designed to simplify cleaning by eliminating the need for manual scooping, saving you time and effort. It sounds like there might be a small misunderstanding in the operational technique. We would love the chance to walk you through the process to ensure it's as efficient and clean as intended. Could you please take your time to check our email, and we’ll be happy to provide a step-by-step guide or a video tutorial to help you get the best experience if necessarry. Thank you again for your support of Furrbby. Best regards, Furrbby Customer Service Team

Response from FurrbbyFeb 10, 2026

Dear Mary, Thank you for your feedback. Please accept our sincerest apologies for the delay in shipping your order due to a temporary stock shortage of our liners. We fully respect your decision to request a refund for the unshipped items. Our records show that we have already approved and processed your request accordingly. After reviewing your case, our team noted that the issue was strictly related to stock availability rather than any product quality . However, we want to make sure we haven't missed anything. If there were any other concerns or if our communication fell short of your expectations, please let us know. We are constantly working to improve our inventory management to prevent this from happening again. We hope to have the chance to provide you with a better experience in the future. Best regards, The Furrbby Customer Service Team

Response from FurrbbyFeb 10, 2026

Dear Steven, Thank you for sharing your feedback. We're sorry to hear that you're unhappy with your experience. We'd love to learn more about your order and how we can improve. We've reached out to you via email to discuss this further. Looking forward to hearing from you! Best regards, Furrbby Customer Service Team

Response from FurrbbyFeb 10, 2026

Dear Anjana Dalal, Thank you for reaching out. We are concerned to hear about your experience, as we take our 30-day satisfaction guarantee very seriously. Please be assured that our customer support team has already initiated the standard return process for you. We sent a detailed follow-up email with a specific resolution and the next steps to you. Could you please take your time to check your latest emails (including the spam folder)? We are committed to honoring our policy and want to resolve this return for you as quickly as possible. We look forward to hearing back from you so we can finalize this. Best regards, The Furrbby Customer Service Team