Furbo Pet CameraReviews of furbo.com

Kein telefonischer Kundenservice. Nur chatbots. Aktuell Preissteigerungen ganz massiv. Vorher proplan 4 Kameras inklusive für 72€ im Jahr. Jetzt standardplan eine Kamera inklusive, alle weiteren machen die monatsgebühr teurer. Ergo 148€ im Jahr. Preissteigerung um mehr als 100%. Und dies nicht mal transparent kommuniziert.

The set up process was easy and straight forward. We got a furbo mini 360 and furbo mini for our dog who started having seizures, and found it very helpful to have the alerts and monitor her behaviour when out of the house. Sadly she passed away within a few weeks due to a brain tumour. Having the videos is bittersweet but help us get the feeling of what it was like to have her around. The customer service was incredible and very helpful when I informed them of our dog’s passing, I was able to speak to Charlotte via the live chat. I would really recommend.

I just went to purchase the furbo nanny subscription as there was a 50% off deal - then I find out that they charge you extra for each camera you have. so because I PURCHASED three cameras I have to pay an additional $60 per year on top of the already annoying subscription fee. These new business models really just want to squeeze every cent from us. The other thing I find unethical - the fire alarm / smoke alarm detection feature requires a Furbo Nanny subscription. The other advanced features can be locked behind a subscription, but turning off emergency features except to those who can afford it seems gross.

For the first two months, the only thing I found irritating was the amount of time it asked if (the same) humans were indeed in the video. Eventually I just stopped verifying. Then, it stopped recording for 3 hours and missed a full seizure and massive vomiting episode- which we did not become aware of until we returned home 7 hours later and had to rush the dog to an emergency vet. When I went on their chat, it was a copy paste answer that said there was nothing they could do about lost footage and zero explanation of why, and to lower our standards. It then explained it can only backdate 15 seconds after motion is detected, except it didnt record the motion at all. Then it had another lapse in the same week, 3+ hours while we were all in the living room- then skips ahead to the night vision of just my dog standing on the couch. The chat asked for screenshots of the live camera, which I sent at 8am when they opened, and then they said the skip was because the light was dim and the dogs blanded in. I said the skip wasnt right now, it was last evening with lights on and skipped to a fully viewable night vision of my black dog on the same couch. So that explanation didnt work. They asked if I could move the camera, but I explained there was no where on that wall to move it to, and anywhere else would take me out of view of the dogs, one of which is still being monitored due to the seizure and I couldnt risk that. So they sent me instructions on how to submit videos and ended the chat, before I could even verify I uploaded the videos (which I did immediately after the instructions were sent). When I messaged in the chat that they were uploaded, I was SPAMMED with no less than 20 random chat-bot responses with random articles not related. And no amount of me saying "stop, unrelated articles" could stop the spam onslaught. Now I have no idea if they are going to review the videos, or how to expect contact, or anything, because they closed the chat. I have a subscription and will have to ride it out, but dont think this system is going to be able to monitor the whole time and dont assume they care when it doesnt.

Furbo has changed our household. We have 6 cats and 4 dogs. Furbo alerts us for everything! The subscription is 100% worth it. We recently had gone out of town (animals being boarded) and Furbo had given me an alert that an alarm was going off. We opened the app to hear our fire alarms blasting and our oven glowing red. We had a freak accident- a big storm went though and caused a power surge and with that the oven put itself in self cleaning mode. Without Furbo, we would have never known. From animal safety to general home care, furbo is worth it. Furbo will alert us with alarm noises, the sound of glass breaking, animal zoomies, animal bathroom accidents and so much more. We will keep Furbo as a part of our family now. 10/10 recommend!

We purchased the pet camera with the lifetime subscription. Our bundle was 184$ instead of the 48$ option where you still pay the subscription. The company did not include what they sold us and refuse to fix it. We still have to subscribe to use the listed features. We spent an extra $136 for literally NO BENEFIT, and they robbed us.

I haven’t received any advice on the delivery, no consignment details have been forwarded to my email or my mobile service

I emailed about my broken furbo, received a prompt response, and had a new one sent out to me within a few days. Incredible.