Nikki E.
Product has strong chemical odor and poor customer service response to email
Product had a horrible strong chemical smell upon opening. Sent email for return due to quality, as return policy states, have received no response to email. I plan to wait a few more days and then will dispute charges with my credit card company.
Response from FUNNYFUZZYJun 23, 2025
Hi Nikki, Thanks for sharing your feedback. We’re sorry to hear your Large Washable Cooling Non-slip Dog Mat - Cooling Nap isn’t quite hitting the mark. We couldn’t seem to find your email in our system, so we’ve sent you a new one (check your spam/junk folder if it’s playing hide-and-seek!). If you could reply with a few photos of the issue, that would be a big help. Once we’ve had a look, we’ll get right on it and make sure everything’s taken care of for you. If you need us, we’re here 24/7 at [email protected] always happy to help! We’re looking forward to getting this resolved for you. Team FunnyFuzzy