Claudia S.
Appalling service
So far, it’s a one star or less for me. I placed my order on July 7 and have not heard from them after confirmation. With no shipping info, I emailed the customer service twice, one time to inquire about the order shipping and another informing them that I would cancel the order and open an incident through PayPal to get a refund if they did not respond within a reasonable timeframe to my request of shipping info. No response in both instances, it’s been almost 4 days since my last email, and yes I checked my spam folder. I’m pretty close to maintain my promise and cancel. This is my very last attempt. Appalling customer service. Update: they did reply when I cancelled my order, with a standard reply email that does not acknowledge the cancellation of the order nor speaks of refund. Had to open an incident on PayPal for refund.
Response from FUNNYFUZZYJul 20, 2025
Hi Claudia, We appreciate your feedback. We regret that you haven't received your order yet. That’s never the experience we want for you. We replied to your message on 20/07/2025 but it’s possible our email didn’t quite make it to your inbox. Sometimes messages get filtered into spam or junk folders, so we recommend checking there just in case. If you still don’t see it or have any questions, feel free to reach out again at [email protected] we’re here 24/7 and always happy to assist. Looking forward to helping you further. Team FunnyFuzzy